e-roleplay
Toronto, ON
Company Overview
e-roleplay has significant experience in helping our clients improve how well they execute their skills. We design strategic customers and use professional, improvisational actors to roleplay customer situations by telephone with learners. A customer may be an external customer or an internal customer (e. g. a direct report who needs to be coached by a manager). Each roleplayer is also a highly skilled coach and after each roleplay learners receive one-on-one feedback and coaching from the customers perspective.
Company Information
Physical Address
489 Queen St. E., 3rd Floor
Toronto, ON M5A 1V1
CA
Mailing Address
489 Queen St. E., 3rd Floor
Toronto, ON M5A 1V1
CA
Additional Details
Legal Name: e-roleplay. com
Number of Employees: 80
Total Sales ($CDN): $100,000 - $200,000
CA
Royal Bank of Canada, Bank of America, TD Canada Trust, Wells Fargo, Citibank, CIBC, Scotiabank, Northern Trust, Ameriquest, Town & Country Credit, American Express
One mortgage-lending client reports a 50% increase in their call to application ratio; With each session, insight is gained on learners ability to use sales and service skills more effectively; Another bank conducted a pilot on Coaching for Branch Managers and reported a huge culture shift, resulting in improved employee satisfaction measurements; Clients find that e-roleplay is a rapid, cost-effective way to provide practice to a large number of professionals without incurring travel and opportunity costs
Contacts
David Knechtel
Title: President
Area of Responsibility: Management Executive
Phone: Show phone
Fax: Show fax
Email: Show email
Alexa Nick
Title: Vice President
Area of Responsibility: Management Executive
Phone: Show phone
Fax: Show fax
Email: Show email
Services
- Educational And Training Services
- Training/Roleplaying
NAICS Categories
Additional Information
611430
U000-Educational and Training Services