Support Excellence Inc.
Calgary, AB
Company Overview
Support Excellence operates integrated, multi-channel contact centers that reduce costs, increase customer loyalty and drive sales by providing customer and technical support services for small and medium sized enterprises. This allows you to focus on your core business while leaving customer support to the experts, who are staffed and equipped to provide Guaranteed results.
Company Information
Physical Address
1070 - 340 - 12 Ave SW
Calgary, AB T2R 1L5
CA
Mailing Address
1070 - 340 - 12 Ave SW
Calgary, AB T2R 1L5
CA
Additional Details
Legal Name: Support Excellence Inc.
Number of Employees: 4
CA
The VCC uses a state of the art Customer Relationship Management system that takes advantage of the ability to transmit both voice and data information across a Virtual Private Network (VPN). This means that the telephone is eliminated from the Virtual Contact Centres service delivery paradigm, with the computer network carrying the telephone call, the internet contact and the email/fax data
Contacts
Services
-
Contact Centre Consulting
The principals of Support Excellence have a combined total of over 50 years experience in customer service delivery and can show you how to:
turn your contact centre into a strong service delivery organisation reduce your total cost of ownership optimise your return on investment
- Customer Support Outsourcing
-
Desktop Support
Support Excellence provides quality technical support service to your end users. Technical support is our speciality and we're passionate about it. Our highly trained and knowledgeable experts are available when the end user needs assistance. Over 70% of all assistance requests are resolved on first contact. This significantly reduces the time and productivity loss as well as frustration.
NAICS Categories
Additional Information
511210
7035-ADP Support Equipment, D399-Other ADP and Telecommunications Services (incl. data storage on tapes, Compact Disk (CD), etc., T001-Market Research and Public Opinion Services (Formerly Telephone and Field Interview Services incl. Focus testing, Syndicated and attitude Surveys)
California, Colorado, Idaho, Missouri, Nevada, Oregon, Washington