Company Overview

Our dynamic, interactive programs are designed to develop effective interpersonal and business skills. We customize programs to develop the skills, knowledge and attitudes to meet your training objectives and to promote success in the workplace and in life.

Company Information

Additional Details

Legal Name: Shawl Consulting workplace education development

Contacts

Services

• Coaching And Leadership Skills

  Participants will:

  Understand the role of the coach and the coaching process;

  Learn how to give and receive effective feedback;

  Create a developmental plan;

  Develop strategies to motivate others;

  Tap the potential of their staff.

• Communicating With Emotional Intelligence
• Conflict Resolution

  Participants will:

  Explore the different approaches to conflict;

  Assess their preferred style for handling conflict;

  Practice effective communication skills used in conflict resolution which leads to win-win outcomes.

• Customer Service

  Participants will:

  Enhance their ability to build rapport and trust with customers;

  Practice the elements of effective communication to improve customer care;

  Understand the principles of excellent customer service and explore their own values and attitudes about customer service;

  Develop strategies to communicate effectively with each of the four behavior styles.

• Sales Excellence

  Participants will:

  Improve communication skills to build rapport with clients and enhance customer relationships;

  Learn the elements of the customer focused sales approach;

  Develop strategies to communicate effectively with each of the four buying styles;

  Understand your competitive strengths and weaknesses and improve your close ratio.

NAICS Categories

• 611710 Educational Support Services

Additional Information