RADAR Solutions Group Inc.
Kanata, ON
Company Overview
RADAR Solutions Group Inc. (RADAR) is a privately owned Ottawa based company specializing in customer service delivery consulting and training within the IT industry. The company has an excellent reputation for delivering high quality, value added consulting and training services to their clients and providing them with skilled, competent resources. Three partners, with many years of experience in IT customer services, founded RADAR in 1998. In addition to the many years of practical experience with Quality processes, RADAR personnel are ITIL certified. The company specializes in providing clients with consulting expertise in the planning, design, implementation and management phases of the IT service environment including service desk and desk side services. RADAR also offers soft skills training for the IT industry including all Help Desk Institute certification courses and RADAR developed customer relations, problem solving and stress management courses. RADAR is a certified Help Desk Institute, Support Centre Certification Auditor.
Company Information
Physical Address
1 McLaughlin Cres.
Kanata, ON K2L 2P9
CA
Mailing Address
1 McLaughlin Cres.
Kanata, ON K2L 2P9
CA
Additional Details
Legal Name: RADAR Solutions Group Inc.
CA
To name a few:
The Department of Justice Toronto Teaching Hospitals Mount Sinai Hospital MDS Nordion Alcatel Alcan Industry Canada Defence Canada Environment Canada Corrections Canada Agriculture and Agri-food Canada Corel Canadian Blood Services Sobeys City of Ottawa Toronto Public Library Canadian Revenue Agengy Cognos Manulife Bitflash CGI HP Nortel Nokia Computer Associates Anjura CNC Global
The training that RADAR has consistantly received high praise in the participant evaluations and feedback.
Contacts
Ray Marchand
Title: President
Area of Responsibility: Management Executive
Phone: Show phone
Fax: Show fax
Email: Show email
Alec Norrie
Title: Vice President
Area of Responsibility: Management Executive
Phone: Show phone
Fax: Show fax
Email: Show email
Darrell Bond
Title: Vice President
Area of Responsibility: Management Executive
Phone: Show phone
Fax: Show fax
Email: Show email
Services
- It Services Consulting
-
Training
RADAR is an HDI Authorized Training Partner delivering the full HDI certification training calendar including:
Customer Support Specialist (CSS) Help Desk Analyst (HDA) Help Desk Senior Analyst (HDSA) Help Desk Manager (HDM) Knowledge Centred Support (KCS) Knowledge Management standards
RADAR Solutions Group has developed training seminars for Help Desk and customer service personnel. To date, RADAR Solutions Group delivers three highly acclaimed soft skills training courses.
- Quality Customer Support - teaches the skills required to
address the six classic customer types.
- Quality Troubleshooting Techniques - teaches a process
approach to solving problems.
- Making Light of Stress - a half day seminar that addresses
the every day stresses we all experience in a very unique way. Participants in this popular seminar come away with a definitive plan for addressing their personal stress.
RADAR Solutions Group is also developing management training seminars as part of the 'Quest For Knowledge' series. Subjects in this series will include:
- Service Level Management
- Employee Performance Management
- Project Management 101
NAICS Categories
- 541510 Computer Systems Design and Related Services
- 611420 Computer Training
- 611430 Professional and Management Development Training
- 611690 All Other Schools and Instruction
Additional Information
541510, 611420, 611430, 611690, 611690
D000-Information Processing and Related Telecommunications Services, U000-Educational and Training Services