Company Overview

OnPath Business Solutions is a federally incorporated Canadian company founded through the merger of Connectel Communications Corporation and Infofax. The company helps organizations to sell and communicate better using a unique blend of outsourced contact center services and CRM professional services. We have helped many organizations to optimize their operations while maximizing the effectiveness of their sales, marketing and customer service functions. The contact center practice provides an outsourced telemarketing function capable of generating new business on behalf of our clients. The CRM practice works with clients to select, design, deploy and maintain today's leading CRM solutions allowing them to fully leverage their organizations efforts. OnPath Business Solutions is headquartered in Ottawa, Canada and has Sales and Support offices in Vancouver, Toronto and Montreal. With a growing staff of 100. It is a Microsoft Certified Solution Provider, Novell Gold Partner, Check Point Licensed Partner (for firewalls), Pivotal Partner, GoldMine Partner, SalesLogix Partner and a Microsoft CRM ISV and Business Solutions Partner (for sales automation).

OnPath is one of the few firms in Canada with expertise in implementing advanced client/server call centre solutions. As well, to better support its customers' marketing activities, it offers business development and telemarketing outsourcing services through its 80-seat call centre in Ottawa. This facility is one of Canada's finest. We are a member of the American Marketing Association, The Canadian Direct Marketing Association, The Canadian Telecommunications Consultants Association, a founding member of the Regional Economic Diversification Organizations Call Centre Initiative and a sitting member of the Board of Directors of the Ottawa CDMA. Direct Marketing News has cited Connectel as being one of the most advanced call centre service bureaus on the continent.

Company Information

Additional Details

Legal Name: OnPath Business Solutions Inc

Number of Employees: 100

Total Sales ($CDN): $100,000 - $200,000

Contacts

Services

• Business Value Mapping

  OnPath's Business Value Mapping Solutions help compnaies increase business by Mapping a sales process that creates value for customers. It is the best defense against changing markets and technologies. It is a pre-requisite for successful CRM, ISO or quality initiatives. It is an efficient, time-compressed engagement that provides maps of your customers' world that often uncover new routes through which your organization can deliver value. This fresh perspective illuminates qualifying questions and value propositions salespeople can use to find and prove value for customers. Valu Mapping provides a powerful new way for marketing-style thinking to directly support the selling effort. It is an efficient, time-compressed engagement that provides maps of your customers' world that often uncover new routes through which your organization can deliver value. This fresh perspective illuminates qualifying questions and value propositions salespeople can use to find and prove value for customers.

• Call Centre Integration
• Crm Services

  OnPath is a Business Development Company that creates sales opportunities and provides the systems and processes to manage them. We apply an engineering level of fanaticism to the execution of this key element of corporate performance. Our ability to succeed stems from our focused and deep understanding of the components required for success. As we say, Its not Rocket Science but it is an Exact Science. OnPath offers complete opportunity generation solutions. Our solutions impact all aspects of the lead and opportunity generation cycle, significantly boosting performance.

  Using a unique blend of outsourced contact center services and CRM professional services we have helped many organizations to optimize their operations while maximizing the effectiveness of their sales, marketing and customer service functions. The contact center practice provides an outsourced telemarketing function capable of generating new business on behalf of our clients. The CRM practice works with clients to select, design, deploy and maintain today's leading CRM solutions allowing them to fully leverage their organizations efforts.

• Interactive Voice Response

  800/900 line Interactive Voice Response services provide custom designed interactive programs tailored to almost any requirement. Automated polling and voice message distribution services allow you to send voice messages and to conduct surveys via telephone to your members or customers.

• Seminar Recruitment/Registration

  Telephone/fax/email/Web-based recruitment and registration for seminars and other events

• Telemarketing

  Our Business Telemarketing Services are geared towards sales, sales follow-up, and surveys to your existing customer database. We will call your customers to sell new products, service and maintenance packages, or to renew lapsed contracts. We can also poll your customers for ideas, suggestions and opinions on your products and services. Integrated fax and voice automated processes make our telemarketing service unsurpassed in the industry.

Products

• Call Centre Hardware/Software
• Customer Relationship Management

  Customer Relationship Management Solutions Help companies optimize their operations while maximizing the effectiveness of their Sales, Marketing and Customer Service operations

• Firewall Software
• Interactive Voice Response Systems
• Sales Force Automation Solutions

NAICS Categories

• 561420 Telephone Call Centres

Additional Information