KLJ Computer Solutions Inc.

CA

Call Centre Services:

KLJ has developed an expertise in call centre services- an expertise directly attributable to our extensive project experience and the formation of strategic partnerships and alliances with organizations from within all key segments of the industry- call centre software developers, market research houses and call centres, alike. Following are some of the innovative tools we've developed to aid in call centre operations:

Auto Reporting Tools One great innovation that KLJ offers the Call Centre Industry, is its line of Auto Reporting Tools. KLJ has developed a number of applications for organizations all over Canada that are capable of generating reports with thousands of pages of detailed statistics on a monthly basis.

These Reporting Tools allow organizations that conduct monthly tracking studies to obtain very detailed monthly, or even daily reports, as required. All reports are professionally desktop published and often include charts and graphs where necessary.

AutoFaxing Tools One of KLJ's real-time products for the Call Centre Industry is the AutoFaxing Application. The AutoFax is designed to tie into the CATI system to allow faxes to be sent out to individuals from directly within the call script.

All faxes are fully desktop published and allow for any necessary logos, fonts, etc. The AutoFax can display all survey information (including open-ended comments) as well as any imported data.

Call Handling Interfaces Another innovative product KLJ has added to the Call Centre tools it develops is the Call Handling Interface. A Call Handling Interface is a database application designed specifically to enable the user(s) to effectively handle a multitude of possible incoming call scenarios.

For example, one of our custom-designed interfaces is responsible for handling an average of more than 30, 000 incoming calls on a monthly basis and allows for the detailed tracking and reporting of all information collected on a daily basis. In addition, the system forwards the user the ability to search through over 500, 000 records containing valuable customer information at any given time.

Database Application Development:

Each and every database application that KLJ designs is customized to fit the client's specific needs and data structure. It is the responsibility of our development team to assess the needs of, and advise, the client on what options may be available to them. Once basic specifications are agreed upon, the KLJ design team uses their expertise and creativity to build an application that will be sound, effective and, most importantly, user-friendly for the client.

WHY KLJ?

Client-focus

Our ability to understand the unique needs of each organization and provide custom solutions to our clients is what makes us successful. Our client-based mentality allows us to build solutions to fit the client - not the other way around.

Partnership Approach

When KLJ begins working with a client, we instantly begin learning the intricacies of their operation. The objective is to move beyond the traditional client-supplier relationship. We partner with our clients to develop solutions that support the broader needs of their organization.

Innovation

Knowing the technology available is not enough, understanding how to apply it to meet a specific business need is what sets KLJ apart. KLJ's combination of innovation, imagination, and talent allows us to create products where none existed before.

Experience

The development team at KLJ has extensive experience in the design, development and implementation of up-to-the-second, real-time information systems. Our over 25 years of combined experience with various types of clients, projects and solutions is evident in the calibre and quality of solutions we produce for our clients.

Award Winning Solutions

KLJ Computer Solutions, Inc. is the proud recipient of C. E. E. D's 1999 Entrepreneurship & Technology Award and NovaKnowledge's 1998 Smart Young Leader Award.

Integrated Team

In the interest of offering our clients comprehensive solutions, KLJ has formed strategic alliances with other credible organizations that share KLJ's commitment to quality work and client service. We reach to the respective skills and experience of our partners to add value to our solutions through different viewpoints, increased resources, and expertise. Through them we are able to offer you more options.

'.. KLJ's work ethic & dedication to excellent service has produced a database interface that allows Assessment Services to improve client service and better understand our operational & client needs..'

Kathy Gillis Assessment Services NS Housing & Municipal Affairs

'.. From day one we were impressed with the level of service, detail, & quality that KLJ demonstrated with every aspect of the contractAs a matter of fact, in my 20 years of experience as a manager, I have never before witnessed such a smooth installation as I have seen on this project..'

Pat Pettit College of Physicians & Surgeons of NS

'.. KLJ has consistently demonstrated its expertise & professionalism in all of its work. Every project is tackled with vigor & a visionary approach..'

P. Gary Howard CAA Maritimes

'.. The database that KLJ designed for MTT will carry us to a new level of understanding of our customers and will dramatically improve our ability to sell and provide exceptional service to them..'

J. David Phillips, MTT Major Customer Group

541510

Connecticut, Maryland, New Jersey, New York, Texas

Japan, United Kingdom, United States, California, Illinois, Indiana, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, Oregon, Pennsylvania, Tennessee, Washington