Go4Results!
Toronto, ON
Company Overview
Our company president, George Olds, has 27 years of expertise in travel and toursim with Canadian, American and International airlines, as well as Ontario's Ministry of Tourism. For more than 12 years, he provided best-in-class training for two of Canada's largest travel management firms (Rider and American Express) and for SABRE, the computer division of American Airlines.
He is a Certified Instructional Designer, and has recieved awards for customer service from American Airlines, IATA and from American Express.
He designed The Great Call Program (a call centre quality assurance system), helping maximize quality, customer satisfaction and productivity nation-wide. He is also certified to deliver the Gilmore Group's Unforgettable Customer Service and AchieveGlobal's Achieving Extraordinary Customer Service.
He is an award-winning public speaker with a proven ability to communicate and present to all levels of audiences. His job is to help you achieve results, individually or as a team. He makes training fun and his hands-on, practical workshops equip you with the tools to succeed.
He delivers a choice of workshops that are ready-to-be-delivered or custom-designed to meet your needs. He specializes in helping companies evaluate the effectiveness of training from learner satisfaction to the 4th level - does it make a difference to your bottom line.
Company Information
Physical Address
59 Cavell Ave.
Toronto, ON M4J 1H5
CA
Mailing Address
59 Cavell Ave.
Toronto, ON M4J 1H5
CA
Additional Details
Legal Name: Go4Results!
CA
Our user-friend, in-person interactive workshops demonstrate to employers and employees alike that skills improvement can be both observable and measurable. They make the learner feel more confident, knowing 'I CAN do this.' They retain the skills ('I've done this BEFORE, so I can do it AGAIN.') and give employers the right to say: 'Then let's see you do it AGAIN.'
All workshops are hands-on and interactive, reflecting the comporate philosophy that learners learn best by doing.
American Express Canada Rider BTI Never Say 'No Comment' Inc.
Designed American Express Canada's Great Call Program, a system that helps maximize quality, productivity and customer satisfaction while supporting preferred suppliers. Received customer service awards from American Airlines, IATA and American Express. Company president is an award-winning motivational speaker. Edited MediaSpeak: The Bold New Guide To Public Relations And Reputation Management
'George made the learning experience interesting, challenging and positive. As your customer, I am not satisfied - I'm delighted. Thank you for great training.' - Stewart Carley, Advisor, Corporate HR Initiatives, LCBO
Contacts
Services
- Communications Training
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Customer Service Training
We provide best-in-class customer service training geared to the tourism/hospitality/travel/transportation markets. 27 years experience in the industry and 12 as an instructional designer and facilitator, we teach 3 easy principles and give learners 5 useful tools to deliver on the Platinum Rule of customer service.
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Keynote And Conference Speeches And Seminars
Our president, George Olds, is an award-winning public speaker. His keynotes enlight and delight conferences and help motivate attendees. He custom designs speeches have captivated a broad range of audiences and are guaranteed to fit your needs.
Some topics he has spoken on are: diversity and discrimination in the workplace (To Speak Or Not To Speak: Communications And Your Reputation); team participation (Those That Can...);
managing change in the 21st century (What Do You Do With A Wet Baby?); call-centre behaviour management (I Never Said You Lied); social justice and the power of words (Freedom's Just Another Word); the role of the platinum rule in retaining customers (Customer Service: It Ain't Rocket Surgery).
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Presentation Skills Training
Our presentation skills class helps make better speakers. We videotape presentations and give feedback and advice that improves speakers' ability to communicate more effectively to all audience levels.
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Sales Training
We teach sales people to go beyond success to significance. We teach people to meet customers' needs and to stress features and benefits of their products and services.
NAICS Categories
Additional Information
611430