Company Overview

*Telepro Call Centre Skills Development -Dynamic, results-driven workshops -Leading-edge self-study program -Public Sessions - instructor led, customized, coaching, Train the Trainer

*Call Centre Performance Analysis -Standards development -Call quality audits

*Managing the Hiring Process -IVR screening, telephone interviews, profiting -Hiring criteria validation testing

*Internet based soft skills training -Telepro Online

Company Information

Additional Details

Legal Name: Entretel Incorporated

Number of Employees: 13

Total Sales ($CDN): $100,000 - $200,000

Contacts

Services

• Education And Training Services

  Customer Service Skills Training

• Education And Training Services - Analysis

  Analysis of call centre performance

• Education And Training Services - Computer Related

  Self-directed program internet-based Telepro Online

• Education And Training Services - Curriculum Design

  Telepro Program Design

• Education And Training Services - Design

  Training Program Design

• Education And Training Services - Needs Assessement Studies

  Needs Assessment - Call Centre

• Education And Training Services - Sales/Marketing

  Telesales Training

• Education And Training Services - Supervisory

  Telepro Coaching/Supervisory skills for all call centres

• Education And Training Services - Telecommunications
• Education And Training Services - Training Of Trainers

  Call Centre train the trainer

• Education And Training Services - Training Program Delivery

  Telepro program delivery 1, 2 or 3 day

• Training Services - Evaluation And Validation

  Call Performance Assessment Program

NAICS Categories

• 611420 Computer Training

Additional Information