Efficiency 2000

CA

Supply Chain & Business Analyst EXPERIENCE

Isabelle-Elyzabeth Lavoie (Efficiency 2000's President)

04/2005 01/2006 Supply Chain & Business Analyst Consultant Montral area Customers: Home Depot, Reno-Depot, Rona, Sodiscos SUPPLIERS (hardware manufacturing & merchandising svc) Activity Based Costing, Inventory Control, Operations & sales Data Base Development Reporting tools development with Excel & Access

----------------------------------------------------------------------------------------- 05/2004 02/2005Alcoa/ Reynolds Food PackagingLaval QC Product Coordinator Quebec / Ontario / Alberta / Nova Scotia (contract- maternity replacement.) Business process Improvement & Planning (Calgary, Halifax, Ontario, Montreal warehouses)

Canadians warehouses inventory level management & fulfillment coordination.

Forecast coordinator (sales, manufacture, customer service) Business Analysis on Order Board vs Fcst vs ATP Built a Distribution Replenishment Planning tool (DRP) with 4D an ORACLE extracts in order to root case the back orders and stock shortages as well as Available To Promises stock (ATP) issues PFG requirement planning from external supplier and Reynolds-USA manufactures.

----------------------------------------------------------------------------------------- 05/2003 12/2003Draxis PharmaKirkland QC Senior BUYER pharmaceutical product (contract) Material management & purchasing. (Ointment, cream & liquid, Tablets manufacturing raw material & packaging)

Inventory control & supplier performance analysis, Cost control & price negotiation Purchasing, Expediting, Sourcing, Escalations Incident Report & Corrective action co-ordination (supply & production problem resolution)

----------------------------------------------------------------------------------------- 2001 2002Pratt & Whitney CanadaLongueuil Senior Project Planner (1 year contract) Developed an Experimental engines Critical sub-components analysis tool with SAP data. Reduced back order an Experimental engines Critical sub-components analysis tool with SAP data. Reduced back order by 80% within six month on the industrial engines project. Trained the Planner team to use the Critical path analysis tool & process cookbook development.

----------------------------------------------------------------------------------------- 1999 2001Nortel NetworksVille St-Laurent Order Fulfillment Prime-Qwest - Logistics coordinator - International Optical project (06/200007/2001) Developed a Shortages control & supply chain issues analysis tool with BaaN data downloads. US customer centre transition Order fulfillment Coordinator for a major account (900K/Q). Increased on time delivery by 180% within six month through the Customer fulfillment centers. Business Analyst & OEM Products Coordinator (08/199906/2000 ) Developed an OEM / PFG Suppliers Performance analysis & inventory control tool with BaaN. Developed an order board analysis tool to coordinate the supply for the jeopardy orders. Reduced overdue orders by 70% within 6 month even though a constant increasing customer demand, very tight delivery time frames & several project escalations.

----------------------------------------------------------------------------------------- 19961998National Defense DepartmentMontreal Distribution Manager Process Reengineering & Montreal Supply Depot National Distribution Networks Implementation. Developed a Communication Plan with the 36 Canadian Bases, Transport Sections & employees. Reduced the backlog orders by 98% & Increased customer satisfaction by 63%. Reduced distribution costs by 32% (local) and by $1.8 millions (national) through the resources optimization strategy of the Distribution-2000 project.

*** 98-Icestorm-Operation emergency material deployment logistics coordinator. *** Canadian Red Cross & Health Canada & Montreal Bases Transportation Resources optimization.

Fleet Operations Analyst (Contract 05/199612/97) Provided a performance indicators & costs reduction Business case to meet the Canada General Auditors productivity requirements. Developed an Activity Based Costing analysis tool for the Montreal Bases fleet (500 units).

----------------------------------------------------------------------------------------- OTHER EXPERIENCE:

1989-1991Transcontinental EditionsBaie-Comeau Marketing & Business Development Sales & Development Manager (1990-91) Increased Customer Demand by New Promotion concepts & publicity strategy. Reduced the operation costs by 35%. Supervised the Newspaper Publicity layout optimization (artwork & mechanical). Marketing & Development Counselor (1989-90) Increased the market share by new territory development & coverage. Increased the customer demand by 25%. Implement new customers business services & publicity products.

19821989Entreprises La-Si & Distal Inc. La Malbaie Marketing representative East of Quebec (19881989 ) Food products marketing & the new suppliers/products Food Service & Retail Distribution evaluation. Organized & coordinated successful on sites customer promotion. Increased the territory product mark up by 300%. Increased the food service customer fidelity by 50%. Operation Assistant (198288) Customer fresh & frozen Order fulfillment supervisor. Routing & Delivery schedule coordinator. Administration & sales clerk.

---------------------------------------------------------------------- EDUCATION:

UQAM Montreal 19941997 Transportation Services Administration & Logistics Certificate.

UQAM Montreal 20012003 Management improvement Certificate.

HEC Montreal 20032004 Production and Operations Management Certificate.

HEC Montreal 20002005 APICS C. I. R. M. Integrated Resource Management (in process )

Lionel-Groulx College 19921993 Administration

SKILLS:

Supply Chain & Business Analysis Specialist DEMAND ForecastExpert6 years Business AnalysisExpert10 years Inventory ControlExpert7 years Quality improvementExpert7 years Customer OrientedExpert15 years Distribution planning & networkingExpert10 years Supply chain coordinationExpert9 years PurchasingExpert5 years SAP, Oracle, BaaN, JDE, Legacy, CopicsExpert6 years Excel data export & analysis toolExpert10 years Ms OfficeExpert15 years Visio, Power PointExpert10 years Ms AccessExpert7 years

NORTEL NETWORKS July 10, 2001

Reference Letter: For Elyzabeth Lavoie

To Elyzabeths future employer,

I believe that is no surprise that Nortel Networks has faced difficult market conditions in the past 6 months and has been faced with many difficult decisions in order for them to remain in a competitive position moving forward. As a result, Elyzabeth was one of our top performers that were recently let go back into the market place.

As mentioned to her on many occasions, I have never worked with an employee Who has the dedication, drive and relentless appreciation for our customers as she did while at Nortel Networks. In order to satisfy the tremendous demand made by our customers in the past 2 years, Elyzabeth never questioned lengthy work hours, stressful conditions nor the ever-changing work environment as demonstrated by her while she was employed at Nortel.

She will definitely dazzle you with her computer skills in Excel and has the capacity to track a multitude of tasks while keeping in mind their deadlines.

It is with deep regret that we see Elyzabeth without a deadline to meet or a customer to satisfy. She definitely strives on the most difficult of challenges and will always finds a way to deliver with a smile.

Sincerely,

John lavallee Customer Interaction Program Manager Nortel Networks STL BAN.

---------------------------------------------------------------------------- Nortel Networks 9300 Trans-Canada Hyw Saint-Laurent, Quebec H4S 1K5

July 09, 2001

Recommendation letter for Elysabeth Lavoie

Elysabeth Lavoie has worked for me since the last 12 months. She works as the order fulfillment prime for one of the biggest NORTELs customer on optical business. She was responsible of all the purchased materials pull-in, expediting and logistics tracking required by this customer.

Having an excellent knowledge of purchasing, distribution and the logistics environment, combined with her strong skill of data analysis, problem solving and relationship building, she have been able to be rated as a key element of the organization.

Being very nervous, energetic and dynamic, Elysabeth is extremely customer oriented. She is very efficient, result oriented and dedicated to her work. She worked countless extra hours to succeed in the task to do and she succeeded very well to manage complex projects that were needed urgently and required outside and/or International suppliers. She never hesitated to pull and drive all the resources available including the engineering and installation groups to find any alternatives or quick solutions in front of a road block situations.

It is much to my regret that we have to let go Elysabeth because of company rationalization. Ely-sabeth is very strong on her field of expertise. She worked beyond her scope of work all the time and always put the maximum of her-self into the job to do.

Yours sincerely,

Lyne Demers, ing.

NORTEL networks Senior manager, Customer services (514) 818-3174

611430

D000-Information Processing and Related Telecommunications Services, D302-ADP Systems Development Services, D303-ADP Data Entry Services, D306-ADP Systems Analysis Services, D311-ADP Data Conversion Services, D314-ADP System Acquisition Support Services (Includes preparation of statement of work, benchmarks, specifications, etc.), D399-Other ADP and Telecommunications Services (incl. data storage on tapes, Compact Disk (CD), etc., R112-Information Retrieval (non-automated), R114-Logistics Support Services, R122-Program Management/Support Services, R199-Other Administrative and Management Support Services, U009-Informatics Training