Company Overview

Diligens is a Certified Microsoft Business Solutions Partner and leading managed service provider for small and medium-sized businesses in the greater Ottawa area. We offer:

a. Enterprise software solutions such as Navision from Microsoft Business Solutions for financial management, manufacturing, distribution, customer relationship management, and e-business in addition to systems integration and software development consulting.

b. Enterprise-wide power quality management solutions including, transient voltage surge suppressors (TVSS), harmonic mitigation transformers, medical grade power conditioners, diesel generators, uninterruptible power supplies (UPS) and power factor correction modules.

c. IT Infrastructure management services such as server operations, network management and desktop support.

d. Municipal Web Site Software. Web based e-Government solutions for the municipal marketplace. www. qscend. ca

Company Information

Additional Details

Legal Name: Diligens Inc.

Contacts

Services

• Enterprise Software Solutions

  Our consultants can be engaged on an individual basis for many types of client engagements. Our catalogue of expertise includes:

  Navision Consulting. Diligens is a certified Microsoft Business Solutions Partner for the Navision products. Navision offers full-featured business software solutions with built-in, easy-to- use customization tools that allow businesses to adapt the system for use in their specific company. Navision is a fully- integrated, multi-user system, with application areas for financial management, manufacturing, distribution, customer relationship management and e-business. Worldwide, more than 30, 000 companies employ Navision solutions in over 50 countries.

  SAP R/3 Consulting. We can configure and implement the following functional modules: MM, PP, SD and QM. In addition we can perform general SAP configurations and our technical skills include ABAP and BASIS.

  Consulting. Our 5 founders have each been involved in implementing systems in the photonic, semiconductor and assembly industries and can bring a wealth of experience to your project. Our expertise includes:

  MES (Manufacturing Execution Systems) SCM (Supply Chain Management) CRM (Customer Relationship Management)

  Manufacturing Simulation. Through the use of discrete-event simulations, we can help you optimize your manufacturing line, reduce cost and maximize throughput.

• Managed It Services - Desktop Support

  If you require periodic or full time IT services, Diligens will tailor a managed service solution for you. Our clients may choose from a menu of services, including desktop support. Through the use of secure Virtual Private Network (VPN) tunnels, Diligens can resolve issues remotely or on your site if necessary. Our easy to read Service Level Agreement (SLA) ensures that you receive the appropriate priority and response time for your call. Other managed services for client locations in the Ottawa region can include LAN and networking support, email, file server, web and application server management. We do all this for one, predictable monthly fee that? s far less than most companies currently pay to manage their own IT environment.

  Operational coverage by Diligens for all aspects of the IT infrastructure

  Our clients may offload as much or as little of their IT workload as they wish. Our remote Network Operations Center (NOC) provides the tools and expertise to monitor and manage your infrastructure from end to end. Our services include:

  • Desktop Support (includes onsite support!): Choose from a

  Basic or High-Availability support package. For standard desktop environments, Basic desktop service gives you a comprehensive support program including on-site hardware maintenance, proactive problem diagnosis, a certified service engineer, 3rd party vendor contact, and coverage during normal business hours. Priority can be placed on severe issues to gain 8 hour MTTR resolution times. High-Availability desktop support provides the same services, but with up to 24x7 coverage and 2 or 4 hour committed response time for business-critical desktop environments.

  • Internet Help Desk: The Internet Help Desk provides a

  single point of contact for all user queries or problems that are managed through to resolution by Diligens? own staff, or by third party suppliers. Requests can be logged by using a Web based application and our support staff will then contact users within the timeframes defined in the Service Level Agreement (SLA).

  Service Desk Login Create Service Request Service Request Report

  • Service Level Agreement (SLA): Once we have agreed upon

  your service requirements, we present a clearly defined and measurable service level agreement. Regular reports and meetings make it easy for you to monitor performance levels and identify opportunities for service enhancement.

  • Adds, Moves and Changes (AMC): We co-ordinate and perform

  IT asset installations, upgrades, moves and changes including technician dispatch, logistics support and supplier management. We can also help you gain a full understanding of your asset base so that costs can be properly controlled and to insure the most effective match between hardware, software and the needs of the end user.

  • Standard Desktop Configuration: Standardization of your

  desktop environments will reduce complexity, resulting in fewer problems and lower support costs. We work with you to determine what your company policies and standards should be, then insure these are successfully implemented and managed.

  • Software Deployment: Automated distribution of software

  applications, upgrades and fixes means that applications can be rolled out to users in hours instead of weeks.

  • Standard Applications Support: We provide end user support

  for standard applications like Microsoft Office, Adobe Acrobat, Virus protection programs and so on.

  • Reporting: Statistical, trend or real-time reports will be

  provided for:

  • Availability and downtime of devices.
  • Service performance.

  By offering services in any or all areas, Diligens proves that it is committed to complete customer satisfaction.

  Additional Information

  • IT desktop support is for the greater Ottawa-Gatineau area

  (no geographical restriction on server monitoring services).

  • Please tell us about your project for a quotation.
• Managed It Services - Network Management

  If you require periodic or full time IT services, Diligens will tailor a managed service solution for you. Our clients may choose from a menu of services, including desktop support. Through the use of secure Virtual Private Network (VPN) tunnels, Diligens can resolve issues remotely or on your site if necessary. Our easy to read Service Level Agreement (SLA) ensures that you receive the appropriate priority and response time for your call. Other managed services for client locations in the Ottawa region can include desktop support, email, file server, web and application server management, and network monitoring. We do all this for one, predictable monthly fee that? s far less than most companies currently pay to manage their own IT environment.

  Operational coverage by Diligens for all aspects of the IT infrastructure

  Our clients may offload as much or as little of their IT workload as they wish. Our remote Network Operations Center (NOC) provides the tools and expertise to monitor and manage your infrastructure from end to end. We currently support the following and are adding to the list:

  • Routers - Cisco, Linksys, Nortel...
  • Firewalls - Cisco, VelociRaptor...
  • Switches and Hubs - Cisco, 3Com, D-Link...
  • VPN's - Cisco, Symantec,...
  • UPS's - APC, Powerware, Deltec...

  As critical applications such as Enterprise Resource Planning, E-Commerce, and CRM are deployed throughout companies, providing the performance, reliability, and flexibility users expect from the network consumes valuable IT resources. Diligens frees IT staff from many of the daily management demands of LAN or WAN management, enabling them to spend more time on proactive business issues.

  Whether you would like a fully turnkey system, set-up AND operated by Diligens staff, or you require a system for your internal IT staff to manage, Diligens can provide a quick and effective solution.

  By offering services in any or all areas, Diligens proves that it is committed to complete customer satisfaction.

• Managed It Services - Server Operations

  If you require periodic or full time IT services, Diligens will tailor a managed service solution for you. Our clients may choose from a menu of services, including server operations. Through the use of secure VPN channels, Diligens can resolve issues remotely or on your site if necessary. Our easy to read Service Level Agreement (SLA) ensures that you receive the priority and response time to your call. Other managed services for client locations in the Ottawa region can include desktop support, LAN and networking support, and network monitoring. We do all this for one, predictable monthly fee that? s far less than most companies currently pay to manage their own IT environment.

  Operational coverage by Diligens for all aspects of the IT infrastructure

  Our clients may offload as much or as little of their IT workload as they wish. Our remote Application Management Center provides the tools and expertise to monitor and manage your infrastructure from end to end. Our services include:

  • Server Operations: Cross platform support including Unix,

  Linux, Windows NT/2000/. NET daily operations.

  • Tape Backups: Incremental daily backups and weekly on-site

  tape backup and rotation (offsite storage is also available) is essential to operate your business safely. It is estimated that 30% of companies go bankrupt within one year of suffering a major fire or theft due to business data being destroyed or lost!

  • Internet Help Desk: The Internet Help Desk provides a

  single point of contact for all user queries or problems that are managed through to resolution by Diligens? own staff, or by third party suppliers. Requests can be logged by using a Web based application and our support staff will then contact users within the timeframes defined in the Service Level Agreement (SLA).

  Service Desk Login Create Service Request Service Request Report

  • Service Level Agreement (SLA): Once we have agreed upon

  your service requirements, we present a clearly defined and measurable service level agreement. Regular reports and meetings make it easy for you to monitor performance levels and identify opportunities for service enhancement.

  • Software Deployment: Automated distribution of software

  applications, upgrades and fixes means that applications can be rolled out to users in hours instead of weeks.

  • Standard Applications Support: We provide end user support

  for standard applications like Microsoft Exchange, Virus protection programs and so on.

  • Applications: The architecture, configuration, integration

  and deployment of an enterprise solution (e. g. Oracle application), or the design and development of a custom solution tailored to your needs (please consult our software development section for details). Either solution would also incorporate testing, training and project management of the implementation. Implementation costing is done on a per project basis in accordance with the project scope.

  • Reporting: Statistical, trend or real-time reports will be

  provided for:

  • Availability and downtime of devices.
  • Service performance.

  By offering services in any or all areas, Diligens proves that it is committed to complete customer satisfaction.

  Additional Information

  • IT server support is for the greater Ottawa-Gatineau area

  (no geographical restriction on server monitoring services).

  • Please tell us about your project for a quotation.
• Sap R/3 Implementations.

  Modules PP, MM, SD, QM, Basis, SAPScript, ABAP

• Web And Database System Integrations (including Terabyte-sized Databases)

  Diligens can develop custom software tailored to your business needs, ranging from the creation or expansion your web presence to complex software applications. From simple sites, to database-driven sites, to full-blown e-commerce sites we will design and implement a solution in alignment with your business objectives. Our software solutions include:

  • Database software solutions
  • Database design and database integration
  • Client / server applications
  • Systems integration: solutions for linking disparate

  systems using a combination of software, middleware or distributed objects.

  • Internet Site Development: Let us design you an easily

  modifiable site to promote your company on the Internet.

  • Intranet Site Development: To improve communications and

  collaboration within your organization's local or wide-area network.

  • Extranet Site Development: We can design you a secure site

  for exchanging information with your remote workforce and partners.

  • Web-enabling your Legacy System. Continue to leverage your

  existing applications by expanding your business opportunities to the Internet. Let Internet users browse your product database or implement a full e-commerce bridge to your legacy systems.

Products

• Access Town Hall Municipal Software Suite

  QScend Canada and the Access Town Hall software suite enable your staff to better serve your community by providing enhanced online services and information. These products allow municipal personnel to completely manage the process of delivering current and pertinent information to your citizens through your website.

• Power Management Solutions

Additional Information