Control-F1
Calgary, AB
Company Overview
Location: Calgary, Alberta, Canada Formed: May 1999
Control-F1 is an established leader in the Support Automation industry, offering a complete suite of products and services developed for todays support desk environments. Recognized by the industry for excellence and innovation, we provide solutions proven to enhance operational performance and support quality within diverse environments, ranging from the most typical technical support situations to the most complicated service requirements.
Our SupportBridge support automation tools are designed to increase the productivity of the support desk, reduce customer downtime, and improve user satisfaction. Combining our SupportBridge solutions with a superior service delivery model and partnerships with leading technology and support industry players, enables our customers to achieve rapid, low-risk implementation and user adoption.
Control-F1 is a venture-backed, privately-held company, headquartered in Calgary, Alberta and with offices throughout the United States.
Company Information
Physical Address
125 - 3510 - 29th St. N. E.
Calgary, AB T1Y 7E5
CA
Mailing Address
125 - 3510 - 29th St. N. E.
Calgary, AB T1Y 7E5
CA
Additional Details
Legal Name: Control-F1 Corporation
CA
The SupportBridge Support Automation Solution Control-F1's SupportBridge offers a complete support automation solution, assisting the support desk in three specific areas:
- Call optimization by automating diagnosis and repair processes using SupportBridge Live Automation
- Call deflection by empowering customers using SupportBridge Self Service Automation
- Call prevention by monitoring and pushing fixes using SupportBridge Self Healing Automation
SupportBridge Server is the integrated platform for all three applications; it governs support workflow and automated task sharing and enables support automation analytics.
How Does This Benefit Your Company? Control-F1 optimizes the support desk organization by integrating support automation with existing technologies. Control-F1 support automation products and services increase the productivity of the support desk, reduce downtime for customers, and improve customer satisfaction.
Who Should Use Our Products? Software development companies, corporate intranets, computer manufacturers, Internet Service Providers, and any enterprise that provides computer or software support.
Control-F1s customers include Accenture, Adobe, ADP Claims Services Group, Choice Hotels, Columbia University, EarthLink, Gateway, GlaxoSmithKline, HealthSouth, IBM Global Services, Indiana University, Manulife Financial, Mercedes-Benz, New York Times, Novell, Ricoh, Rogers Shared Services, SAIC, Siemens Business Services, Wausau Financial Systems, and Wipro Technologies.
Contacts
Hazel Nisbett
Title: Marketing Manager
Area of Responsibility: Domestic Sales & Marketing
Phone: Show phone
Fax: Show fax
Email: Show email
Products
- Supportbridge Live Automation
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Supportbridge Self Healing Automation
SupportBridge Self Healing Automation transforms support organizations from reactive to preventative. Issues are detected, diagnosed, and repaired before they impact the customer, reducing downtime and increasing the productivity of the organization.
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Supportbridge Self Service Automation
SupportBridge Self Service Automation empowers customers to resolve their own computer problems without any technician intervention. From any entry point in the support system, such as a knowledge article, web site, or e-mail, customers can access automated tasks that will detect, diagnose, and resolve computer problems. If a customer requires or desires assistance from a technician, Self Service Automation delivers information about the problem to a technician, accelerating the resolution process.
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Supportbridge Server
SupportBridge Server manages all of the infrastructure and workflow for each of the SupportBridge applications. SupportBridge Server was designed with security and flexibility as core design principles. Within a single platform, the applications, reporting, data, and automated tasks are integrated and easily activated, allowing the entire support automation suite to be focused on problem resolution.
Additional Information
541510
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