Company Overview

CANDEF MISSION STATEMENT CANDEF's mission is to provide solutions using our just-in-time training and information resources to improve the productivity of our client's employees.

CANDEF RESOURCES Diverse client needs require flexibility in both resources and their implementation. CANDEF has a pool of resources in the following areas:

technical writers translators editors graphic artists multimedia developers instructors training development specialists These resources can be aligned to assist you in attaining your needs. We have experience in the design, development and delivery of:

paper based documentation, including user manuals / guides, systems manuals, reference manuals, parts books and training materials online help for electronic applications running on Mainframes, Windows or DOS based systems, or using some combination of client server architecture online reference, including manuals, web sites, web-based documentation repositories and databases HTML or SGML documentation instructor delivered training self paced electronic and paper based training packages and training aids customized multimedia packages computer based training modules VHS video packages

How can CANDEF's resources assist your organization? Research has shown that if our clients are to remain competitive in an ever changing marketplace, their employees will need to have certain attributes. Their employees must be able to:

know where and how to obtain information, including expert information be able to assimilate information from a variety of sources rapidly apply the learned material in their specific context understand the big picture work in a team be customer-focused be flexible work with and appreciate individuals from other cultures strive for excellence engage in a life-long learning To understand how CANDEF can assist your employee's attainment of these attributes, we will use an example. Let's assume that your organization has decided to implement a new software application to manage orders placed by your customers. Your customers are the general public.

REQUIRED ATTRIBUTE SPECIFIC NEED HOW CANDEF CAN HELP know where and how to obtain information, including expert information when answering a customer enquiry (such as a delivery date) be able to respond rapidly with the correct information answer a customer complaint (requesting replacement or return of product) training for the employee to show how access the enquiry module and query the order and delivery date training so the employee can look up the correct procedure in online or paper based reference and provision of the procedure be able to assimilate information from a variety of sources rapidly apply the learned material in their specific context understand the big picture work in a team be customer-focused be flexible work with and appreciate individuals from other cultures strive for excellence engage in a life-long learning

DIRECT CLIENT BENEFITS The benefits which a client will achieve using CANDEF's services include:

reduced employee training time. This means that the employee will be engaged in productive activities for a longer period. reduced downtime caused by unfamiliarity with proper procedures, equipment or software. Our documentation and training. packages can teach an employee or provide rapid look up capabilities which will reduce the downtime lower training cost for individuals. There are two costs associated with sending an individual on course. These costs are the charges for the course and any lodging / transportation costs. The second costs are employee wages and lost productivity while the employee is away. By using CANDEF's proven training materials, the amount of time can be compressed, the training can be done in most cases on-site, and just when needed. increased retention of presented material. CANDEF investigates and uses new learning research to ensure the documentation and training materials which are provided are the best approach to ensure maximum retention and comprehension training is accessible when required. Rather than having to search to find a training room, and instructors to meet your training needs, CANDEF's approach is to provide self paced materials to be used when required.

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Additional Details

Legal Name: 146583 Canada Inc.

Contacts

Services

• Training And Technical Documentation

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