CBL Data Recovery Technologies, Inc.
Markham, ON
Company Overview
Mission
To become the leading provider of data recovery services for clients experiencing data loss due to hardware failure, natural disaster or software corruption by offering advanced data retrieval techniques and outstanding customer support.
Company History
Partners Bill Margeson and Zhengong Chang founded CBL Data Recovery in 1993. Employing more than 20 people, the company offers data recovery services worldwide through its main headquarters, via 20 authorized partners.
CBL specializes in recovering mission critical data due to mechanical or electrical failure, virus activity, system malfunctions, accidental erasure or reformat, water, fire or smoke damage, and file corruption. Last year the company handled more than 3, 200 data recovery projects at their 4, 500 square foot facility. However, CBL Data Recovery did not begin as data recovery specialists.
The company originally opened their doors offering hard drive repair services. As the business progressed, the company dabbled in data recovery. Eventually it became the core business and in 1994 the company ceased repairing hard drives to focus solely on data recovery.
CBL executive offices are located at 590 Alden Road, Unit #105, Markham, Ontario, L3R 8N2. The telephone number is 1-800-551-3917.
Service Offering
Consultation - CBL Data Recovery strives to offer comprehensive, no-hassle service even from initial contact. Each call to CBL begins with a free no-obligation call to a trained customer service representative. Clients are asked about the events leading up to their data loss and are counselled on the options available to them. Media which is sent into the lab for diagnostic tests will be tested and those results, including a job quotation, will be made available to the client usually within one business day, giving them the up front information they need to make an informed decision. Customers only pay for recovered data. In fact, the company's motto is 'No Data - No Charge.'
Implementation - More than 85% of 'lost' data is recoverable. CBL technicians have recovered data from dropped, fire-damaged and water-damaged drives, as well as accidental media erasures. Through their commitment to innovation, the staff at CBL has developed in-house proprietary software and hardware solutions to retrieve the maximum amount of data with a turnaround time of less than two days. Customer service representatives keep clients informed of their data status every step of the way via phone, fax or E-mail.
Delivery - CBL Data Recovery recognizes the need to provide fast, reliable service. To meet that demand the company has partnered with delivery specialists Federal Express. Using state-of-the art tracking technology, CBL can arrange next-day shipment of data to many locations around the world, minimizing client downtime. For even faster service, CBL utilizes direct modem-to-modem transfer or high-speed T1 data transfer across the Internet.
Company Information
Physical Address
105-590 Alden Rd.
Markham, ON L3R 8N2
CA
Mailing Address
105-590 Alden Rd.
Markham, ON L3R 8N2
CA
Additional Details
Legal Name: CBL Data Recovery Technologies, Inc.
Number of Employees: 24
CA
Company Direction
CBL Data Recovery aims to provide leading-edge data recovery to Fortune 500 companies, government, military, financial, educational, and research institutions by offering secure facilities, and developing new solutions to keep pace with the changing face of technology. The key aspects of this strategy include the following:
Trained Experts - CBL Data Recovery's success depends largely on its skilled staff, hand-picked from around the world for their unique talents. Trained to recover mission critical data when all other conventional methods have failed, CBL's engineers are meticulous when it comes to problem solving, often inventing new tools and solutions for each individual client.
Top-notch facilities - The main headquarters for CBL Data Recovery features an industry-standard Class 100 Clean Room, complete with laminar tables that enable specially trained technicians to perform hard drive analysis in a safe, virtually dust-free environment.
Outstanding Support - CBL Data Recovery is founded on old-fashioned principles that ensure its customers not only get fast, reliable service, but also friendly service. CBL Data Recovery offers 24-hour, service via phone, fax and web site seven days a week. Clients are given ongoing reports regarding the progress of their particular process. Once a project is complete, a CBL customer service representative contacts the client to confirm the successful data recovery.
Leading-edge technology - CBL Data Recovery utilizes an unlimited number of propriety tools and techniques, including its own unique replicating technology to exact a bit-by-bit copy of the client's entire drive contents onto its own media ensuring that the original data is not further damaged through testing. As well, the company employs industry-standard Hex editing tools, scanning utilities and its own Unix translator for Linux.
Extensive in-house library - The company maintains an in-house inventory of thousands of drives, adapters, test beds and diagnostic systems giving it the ability to handle almost any situation, including data retrieval on obsolete equipment.
Universal support for all media and operating systems - CBL Data Recovery has the ability to recover data from all makes and models of PCs and notebooks, including IBM, Mac, SUN stations, SGI Silicon Graphics machines, HP Apollo Workstations, and Unix systems. Plus since CBL's unique proprietary technologies are not dependent upon emulating server hardware or software configurations, the company can offer fast, cost-effective data recovery from any RAID configuration or multi-drive array no matter how exotic or complex.
Disaster Recovery Consulting - CBL Data Recovery provides consulting services for disaster recovery planning, data recovery systems and expert witness testimony in computer data loss, insurance fraud, and criminal cases. A team of knowledgeable staff provides consultation and evaluation regarding the integrity of data backup systems and disaster recovery plans. The company has worked on many sensitive government projects and private investigations of computer data loss and fraud. CBL affiliates have extensive disaster recovery experience acquired by assisting thousands of companies recover data thought to be permanently lost from their computer backup tapes.
Tape/cartridge analysis and recovery - CBL Data Recovery has the specialized equipment and expertise needed to recover tape or cartridge data lost as a result of unaligned read heads, broken tapes, partially overwritten media, tape stretch, damaged corrupt catalogs and various 'End of File' error commands.
SyQuest & Removable Media - CBL Data Recovery offers immediate free diagnostic evaluation for SyQuest or other removable cartridges. Upon receipt, engineers will then diagnose the problems relating to the specific media and will prepare a comprehensive report, complete with a firm estimate of the cost to recover the data. A faxed report is then sent out followed by a customer service call to determine the next steps.
Contacts
Carol Hilliard
Title: Administration
Area of Responsibility: Administrative Services
Phone: Show phone
Fax: Show fax
Email: Show email
Services
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Data Conversion
CBL Data Recovery Technologies is Canada's leading data conversion service bureau.
We are internationally recognized as the dependable and accurate source for all data format conversions.
CBL Data Recovery Technologies supports over two thousand computer systems including microcomputers, mainframes, dedicated word processors, and typesetters.
We can transfer information between over 500 different data cartridge formats. Our extensive format library includes the major tape subsystems including Maynard, Everex, Irwin, Alloy, Emerald, and Mountain.
- Data Recovery
Additional Information
541510
Hong Kong, Singapore, United Kingdom, Alabama, Arizona, Illinois, Texas
Australia, France, Indonesia, Ireland, Republic of (EIRE), Italy, Japan, Korea, North, Korea, South, Mexico, Michigan