Company Overview

Who is Bell Nordic Inc.?

Bell Nordic is a firm specialized in consulting and training covering all aspect of Operational Management and Human Resources.

Our expertise encompasses numerous fields:

Operations? Productivity Improvement? Strategic Process Management? Resources Management

Human Resources? Training and coaching? Leadership and teamwork? Human resources development

WHAT ARE THE APPROACHES USED IN MANAGEMENT?

Productivity Improvement? Kaizen? Factory/office layout? Time reduction? Productive ergonomics? Five S? Value analysis

Strategic Process Management? Mapping process? Organisational design? Performance measurements? Detailed analysis? Process design

Resources Management? ERP/MRP? Stock management? Capacity management? Organisation and optimisation

Quality assurance? Statistical process control? Counselling and training, ISO 9 000? Internal audit? Document management

WHAT ARE THE APPROACHES USED IN ORGANISATIONNAL DEVELOPMENT?

Training and coaching? Course elaboration? Program training booklet? Training plan elaboration? Optimisation of training efficiency

Leadership and teamwork? Leadership and coaching training program? Communication and teamwork training program? How to establish a responsible team? Team workshop consolidation

Human resources development? Elaboration of the Human Resources development plan? Stress management workshop? Better adaptation to shift schedules conference and workshop

Diagnosis and assessment? Diagnosis of climate in the workplace? Assessment of organisational causes of stress? Level of mobilization assessment? Assessment of potential and will to change

TRAINING PROGRAMS

PRODUCTIVITY

K01Introduction to Kaizen concept K03Kaizen work station K04Terms of reference K085S workshop K16Kaizen processes

QUALITY

Q1. Problem solving Q2. Statistical process control Q3. Total quality management Q5. ISO 14000 introduction Q6. ISO 9000 introduction Q7. Quality audit Q8. ISO procedures writing

PRODUCTION MANAGEMENT

P1. MRP II P2. Finite scheduling production & planning P3. Project management P5. SMED SET-UP reduction P7. Just-in-time for the service sector

TRAINING MODULES IN TEAM LEADERSHIP AND IN TEAMWORK

TEAM LEADERSHIP AND COMMUNICATION:

HOW TO BECOME AN EFFECTIVE COACH

L001The advantage of team leadership L002Discover your own team leadership style L003The new role of the team leader L004Boost your employees' motivation L005Strategic and human aspects of managing performance L006Powerful communication - I: Encourage others to speak and listen To them L007Powerful communication - II: Present your own point of view L008Give constructive feedback L009React effectively to emotional behaviors L010Recognize and celebrate good performance L011Effective management of problem employees L012Conduct powerful meetings L013Group problem-solving L014Manage diversity in your team L015Transmit your know-how with structured coaching L016Develop a sense of team in your work group (Team Building)

TEAMWORK AND COMMUNICATION:

HOW TO MAKE THE MOST OF IT

T1Teamwork: the key to success T2Act for the good of the team T3Listen to team members and help them express their ideas T4Present your own ideas to the team T5Transform destructive criticism into constructive feedback T6Congratulate your co-workers T7How to ask for help when it's needed T8Techniques to solve problems with your team

OUR CONSULTANTS

Jean-Marc Legentil, principal associate, possesses 20 years of experience in organizational management: supervision, management and senior management. After having worked with large companies such as Johnson and Johnson and Abbott Laboratories, he was a PME entrepreneur at Carrier Inc. He now devotes himself to training and consulting in the areas of organizational development and operational management in manufacturing and service organization. He is a principal associate at Bell Nordic Inc. and master trainer (Sansei) of Kaizen.

M. Legentil holds a bachelors degree in management from l'cole des Hautes tudes Commerciales de Montral and an MBA from the University of Western Ontario. He possesses CPIM professional recognition, is an ISO 10 011 auditor for standards such as ISO 9001 and is a member of the Professional Corporation of Chartered Administrators, management consulting sector (Adm. A.).

Hughes Mercure, a principal consultant, possesses over 20 years of experience in major companies such as CSF, Carrier Inc. and Ciba Geigy (pharmaceutical). He has occupied positions in quality control and production planning and control. Mr. Mercure has a bachelors degree in management from l'cole des Hautes tudes Commerciales de Montral and holds professional CPIM (Certified Production and Inventory Manager) recognition. He is also an ISO 10 011 auditor for standards such as ISO

• Mr. Mercure specializes in productivity and quality

improvement using Kaizen methodology.

Christian Savoie has been an industrial and organizational psychologist since he obtained a Masters degree from the University of Montreal in January 1993. After having developed training and wage programs on the competencies of self-directors work team members at Messier-Dowty during a year, he became a principal consultant and trainer at Bell Nordic Inc. He now works on mandates pertaining to organizational diagnostics, human resources development (such as PDRH) and training engineering (transfer optimization, design of courses and development of certification tests).

Member of lOrdre des Psychologues du Qubec, Mr. Savoie also evaluates the quality of a work climate and guides management in the improvement of mobilization and the empowerment of their employees. He trains and coaches managers and teammates in order to help them effectively meet the challenges brought on by team work.

Sylvain Binet, a management consultant, possesses over 8 years of experience in quality assurance. He holds a degree in quality technology. Mr. Binet mainly specializes in the implementation and training of the ISO 9000 standards and operational management (HEC). He develops quality assurance procedures, gives internal auditor training and performs complete quality system audits. In addition, using Kaizen methodology, M. Binet facilitates, among others, SMED and FIVE-S workshops. M. Binet has participated in the creation and implementation of quality assurance procedures for more than 8 companies who have successfully obtained ISO 9002 certification. Jose-Anne Bergeron is a human resources consultant and trainer. Member of the Bell Nordic Inc. team for five years, her activities over the past 15 years involve training and conciliation. She trains individuals on training of the trainer (Marconi, E. T. S.) and in communication. In addition, she prepares learning and training booklets for our clients and facilitates teamwork workshops. As a consultant, she possesses a great expertise in the analysis and design of business processes according to the Kaizen methodology. Mrs. Bergeron holds a Mph from The University of Western Ontario, a B. A. from the University of Montreal and an MBA (in process) from lcole des Hautes tudes Commerciales.

Nicole Vzina eng. consultant in operations management, has over 11 years of experience in various production management and quality assurance positions at Coca Cola and Les Breuvages Colt. She has the capacity to mobilize a team towards achieving an objective and evaluate the needs of the company in order to meet production and quality objectives and to implement necessary measures, her actions are of the Kaizen product and Kaizen production type. Madame Vzina has a good knowledge of the ISO-9002 standard. In addition, she is a member of lOrdre des ingnieurs du Qubec.

Kim Spooner is a marketing coordinator and change agent. She possesses a bachelors degree in business administration (UQAM) and a good knowledge of the business market through companies such as Zenger Miller and Debbie Shuchat. Mrs. Spooner is mainly responsible for the organization of activities and market development. She meets clients and informs them of our services. In addition, Mrs. Spooner performs follow-ups of training workshops. She has also recently founded a Kaizen club AME (Association for manufacturing excellence) Quebec chapter.

Michel Daigle, trainer in leadership and team work, has represented companies for the general public, employees and the media. Mr. Daigle is both a creative and pragmatic entrepreneur and, he communicates while motivating people with respect to team work, excellence and how to respect deadlines while respecting budgetary constraints and keeping tight business relations with clients. As a senior trainer on the Bell Nordic inc. team, Mr. Daigle enriches our clients with his experience of North American marketing and world class management from companies such as Zenger Miller (Achive Global), Socit Immobilire Devenore Lte, Perform Training Systems inc., etc. Mr. Daigle holds a professional Facility Training:

Service/Quality Zenger Miller certificate.

CUSTOMERS PER INDUSTRY

Services

Artistic Les resto-thtres

Aviation Air Richelieu Bell Helicopter

Banking Banque Nationale

Call centers Microcell Solutions (Fido)

Community Services MRAI Manutex CLSC CFER

Computer Industry Beltron Centre Informatique Abitibi MKS Informatique

Education CGEP Montmorency ETS cole des HEC ITA CIREM

Engineering CMA CPM Technologie Ancom Innovem TDA

Gouvernment Codell Graplec Industrie Canada Services correctionnels Ministre de la Justice Fdral SQDM LLL MICST Emploi Quebec

Health Care CHM CHV Mdisys Hema Quebec

Insurance Standard Life

Retail trade Groupe Jean Coutu Copieurs Canon Canada A. D. A. Centre Informatique Abitibi Sobeys

Telecommunications Teleglobe Canada Mitec Microcell Solutions (Fido) Videotron

Transportation Transports Lacombe

CUSTOMERS PER INDUSTRY

Industrial sector

Aluminium / Steel Alcan Acier Techform Acier Vic West Matriel Industriel Poudres mtallique Radiateur Montral Sivaco Usinage Laurentides

Automobile Autobus Corbeil Hyundai Sous-traitants transports (6) Fibro Concept

Clothing Camoplast Innotex Manutex

Construction LBL Jonador

Electronic Protec Micro systme Terminal et cble Weco Marconi ABB Philips IBMFood Aliments E. D. AMPAQ Best Foods Capsules Auscan Culinar Fromagerie St-Louis Grissol I. T. A. Kraft Canada Laiterie FSL Lido Matol Botanique Multibarres Pillsbury Quali-Pro-Pak Vergers d'milie Heinz (Boulangerie)

Forestry product Domtar Produits Forestiers Alliance Donohue Kruger Papier Scott Stone Consolidated Norampac

Furniture Aro Armoires Shefford Atelier Samson Carrier Cuisine Connaisseur Meubles Drouin Dcabois Massa Design Mgalak Meubles Granby bnisterie Naud bnisterie Samson

Mtallurgical industry Metcor Nitrex Sivaco T. A. Q.

Mines Mines et exploration Noranda Mines Qubec Cartier

Printing Canon Canada IMS Interglobe Lawson Mardon Lawson Margo Lithomag Servi-Litho Imprimerie Transcontinental Richard Veilleux

Aerospace Arell Avro Bombardier Hroux Messier-Dowty Metcor Nitrex Pratt & Whitney Sido Ultraspec

Others Frigidaire Canada Hi-Tech Vacuum Matriel Industriel Niedner Tassimco Enseignes Beaulieu

Pharmaceutical Biochem Ciba Geigy Formulex Johnson & Johnson Laboratoires Abbott Matol Merk Frosst Schering

Plastic and glass Laboratoire Abbott Barcana BOW Plastique Consumers Glass Emballage Performant Contenants Rexham

Company Information

Additional Details

Legal Name: Bell Nordic Inc.

Number of Employees: 10

Total Sales ($CDN): $100,000 - $200,000

Contacts

Services

• Education And Training Services - Analysis
• Education And Training Services - Curriculum Design
• Education And Training Services - Design
• Education And Training Services - Evaluation And Validation
• Education And Training Services - Executive/Management Development
• Education And Training Services - Industrial Relations/Personnel
• Education And Training Services - Methodology Assessement
• Education And Training Services - Needs Assessement Studies
• Education And Training Services - Planning
• Education And Training Services - Supervisory
• Education And Training Services - Total Quality Management
• Education And Training Services - Training Of Trainers
• Education And Training Services - Training Program Delivery
• Efficiency Enhancement - C13400
• Equipment Planning - C11400
• Human Resources Management - C14200
• In-house Training Development Programs/System - C14500
• Inventory/Materials Management/Logistics - C12900
• Management Consultant - Computer Applications/Management Info Service
• Management Consultant - Corporate Management/Organization
• Management Consultant - Financial Management
• Management Consultant - Human Resource Management
• Management Consultant - Market Analysis/Planning/Research
• Management Consultant - Production Control/Operations Research
• Management Consultant - Training
• Management Of Entire Hospital/Facility - C11600
• Management Of Hospital/Facility Department(s) - C11700
• Management Of Supply And Equipment - C12800
• Manpower Requirements Determination - C14300
• Manpower Training - C14400
• Organization Development - C14000
• Organizational Analysis - C13900
• Quality Control Of Drugs And Medications - K10200
• Quality Control/Assurance - C16800
• Resource Allocation - C12700
• Sampling Techniques - I16600
• Statistical Analysis - C15200
• Total Quality Management (tqm) - C16900
• Training Of Trainers - C14900

Additional Information