As a self-run consulting firm with associates, I primarily develop and deliver soft skill services. My expertise includes both online and instructor led methods. The present focus is toward customer service, train the trainer courses (online and instructor led), tourism related products, facilitation and presentation skills. My primary clients include Department of Tourism and Parks, Univeristy of New Brunswick, and Canada Border Services Agency.
CA
P. O. Box 3124, Stn B
Fredericton, NB E3A 5G9
CA
Legal Name: BJM Educational Consulting
CA
Canada Border Services Agency 849 Main Street Woodstock, N. B. E7M 2G6
RE: REFERENCE FOR BARB MACLEAN
Last fall we had the opportunity to work with Barb. A number of learning gaps were identified with our district managers and consequently through a recommendation we contacted Barb. Barb collaborated with us to ensure we would meet our training needs. She composed two workshops in one (change management & stress management) that specifically met our needs. She was in close contact with us through email and phone to ensure she delivered a product that would be viable to our environment. I was impressed with the actual workshop content, her facilitation capabilities and her usage of effective tools. Barb understands how to deal with adult learners. Barb went the extra mile and left us with a number of tools that we could keep in our office setting to remind us of our learning. I have had many facilitators from various organizations but it would be Barb that I would contact if I needed future learning events.
For your information
C. L. Shannon Acting Director Central N. B CBSA (506) 324-8663
Design and development of online courseware including a variety of methods such as WebCT, CD Rom, home page and Web based media.
Delivery by instructor-led and online facilitation in content such as soft skills, train the trainer, human resources, stress management, change management, and customer service.
Development of content by instructor-led and online facilitation in content such as soft skills, train the trainer, human resources, stress management, change management, and customer service.
541611, 611430