XC Effect Inc.

XC Effect Inc.

Service Rules!

With more than 40 years of customer service background and experience, XC Effect brings extensive expertise in Customer Service and Solutions. We bring the ability to Harvest a Service Culture and Implement a World-Class Customer Service Model.
Our solutions look at the heart of our clients service organizations and we work with them to define their needs, current impediments to a stronger customer loyalty and satisfaction result.
We take every aspect of the organization into the development of a stronger Customer Services Organization such as:
Processes and Policies
Management Process
Customer Expectations
Industry Best Practices
Reporting and Performance Benchmarking
Training and Certifications
Hardware & Software Platform


Service Framework
√Service portfolio design and review
√Support process development
√CRM Tools and Web Apps
√Call centre SLA and SOP development
√Help Desk management and creation
√Entitlement, billing & cost recovery
√Support channel strategy
√Support structure and organization development
√Customer and vendor process inclusion
√Training and Certification Definition


Business Process Management

Our business process architects work with your management and staff to characterize your current processes weather documented or not.
We develop and document your processes that meet the needs of your organization. Our methodology that will allow a continuous improvement process and ensures your process investment stays current. Complex or mature processes may require process reengineering. Stepping back and remapping the process independently of current limitations to achieve paradigm shifts or performance leaps.
Detailed training and awareness programs can be integrated into your program to ensure a consistent execution with your staff, management, customers and vendors.

Business Framework
√Facilitated process discovery
√Analysis of processes
√Process optimization
√Process reengineering
√Documentation and deployment strategies
√Training and performance measurements
√Quality and continuous process development and management processes
√Customer and vendor process inclusion


Recruiting

All businesses require additional resources from time to time. However, many only need temporary or contract resources.
XC Effect and its partners can help you meet these short to long-term requirements. With access to an extensive pool of skilled resources, we are confident that we can fulfill the most demanding positions.
We perform all the up-front work from searches, pre-qualification interviews, business/GST validation, and reference checks. Our post placement services ensure you continue to receive the level of excellence you expect from our contactors as you would from your own personnel.
Working with our clients, we define the expected performance and monitoring criteria, reporting frequency and methods.

Recruiting Framework
√Job posting
√Pre Screening and qualification
√Business and QST validation
√Reporting and performance monitoring


About XC Effect Inc.

Founded and federally incorporated in 2002, XC Effect came about with the realization that businesses both public and private continue to need clear process and supporting back-end customer solutions to remain competitive.

XC Effect's leaders come from a global business environment and have assumed senior leadership roles in customer service, technical support, product verification, business management and process/technology development.

We encourage you to contact Mr. Thompson, XC Effect Vice-President to arrange for an exploratory discussion:
David Thompson:
(613) 836-9980, www.xceffect.com or dthompson@xceffect.com

Company Details

Year Established: 2002

Total Sales ($CDN): $1 - $100,000

Number of Employees: 3

Company Information

David Thompson
Title: Chief Operating Officer
Telephone: (613) 836-9980
Fax: (613) 836-9499
Email: Click Here

Services

Technical Representative Services