The Hutchison Group Incorporated

The Hutchison Group Incorporated

Company Details

Company Information

Linda Hutchison
Title: Data Provider
Telephone: (905) 642-2938
Email: Click Here

Products

Training

Services

Team Building From executives to front line workers we can help your organization function as a cohesive, dynamic team. We offer: needs assessment interviews to establish what team building interventions you need. Together we choose learning modules to meet the unique needs of your team. Our consultant acts as a facilitator to lead you through the process of, team vision, role clarification, understanding yourself and team members. In building your Ideal Team we can cover Managing Change, Conflict Management, Problem Solving and Action Planning. All sessions are highly interactive and utilize elements of the following processes: group discussions and exercises, role plays, case studies, peer interviews, behaviour assessment instruments, video and much more. With executives our consultant acts as a Facilitator and Mentor to individual team members.

Employee Improvement Process EMPLOYEE IMPROVEMENT PROCESS HOW TO GET SUPERIOR CUSTOMER SERVICE, LOYAL EMPLOYEES, BUSINESS IMPROVEMENT AND MORE Recent Alarming Statistics reported in the Globe & Mail: Only 12 % of workers like the company they work for. One-third of employees loathe their jobs. For every 1,000 employees in any large organization, roughly 600 are either actively or passively looking for other work. What do your employees think about your organization? We believe the best way to address these issues is to talk to your employees and listen to what they have to say. Notice that I said talk to employees, not have them fill out a survey and interpret what they said and tell them what you are going to do about what you think they said. If you want to improve your business, retain employees and have loyal customers: Listen to your employees, listen to their verbatim comments, and take action! Sounds simple but how do you do this? When should you do this? How long does it take? How much does it cost? Following is a brief description of how our process works: I DATA COLLECTION Using a Diagnostic Focus Group Process, we ask employees two questions: 1.What is going well? 2.What needs improvement or change? We ask these questions in two categories: People Issues and Task Issues. Each category is further divided into specific topics. For example, People Issues include leadership, communications, teamwork, training, staffing and customers; Task issues include systems and procedures, data information, finances, equipment, benefits and the working environment. Our skilled facilitators ask these questions in a one-hour focus group meeting, with 10-15 participants, from homogeneous work groups. We collect verbatim comments on post-it notes from the participants and categorize these comments into the various topics. EMPLOYEE IMPROVEMENT PROCESS II DATA ANALYSIS After we have completed the focus groups we enter each verbatim comment into our computer program. We sort the data into issues and sub-issues for each category. The result is highly focused issues, which lend themselves to targeted conclusions and recommendations. III THE REPORT The report is divided into two sections: 1.Verbatim Data Every employee comment is included in this section of the report, sorted by category and job classification. Remember, all comments are written on post-it notes and are anonymous. 2.Conclusions and Recommendations We draw specific conclusions from the data and provided detailed recommendations for action by management to capitalize on things that are going well and issues that need to be resolved. SPEED We do this FAST! we can complete the focus group meetings in one week, and within 3 weeks after talking to your employees we will have a report with recommendations for action based on what your employees said, while it is still relevant. COST: We base our costs on the number of focus groups we conduct. Pricing starts as low as $1,000 per focus group. RESULTS: Thriving Employees who like their job Loyal Customers who notice the superior customer service you provide Business Improvements that positively impact your companies bottom-line EMPLOYEE IMPROVEMENT PROCESS REMEMBER: We talk to employees in every job classification We help with the logistics of organizing the focus groups so there is maximum participation We listen We provide senior management with employees verbatim comments, while they are still current We recommend action for improvement We conduct an Executive Action Planning session to help you move from recommendations to next steps CLIENTS Our process has helped organizations in different sectors: Financial Services - Equitable Life Manufacturing Johnson Controls Government Region of York DEMONSTRATION We would be pleased to meet with you for 30 minutes to demonstrate our process in a power point presentation and show you a sample report. ABOUT OUR COMPANY The Hutchison Group is an incorporated Ontario company established in 1989. We specialize in consulting and training to improve Canadas workforce. For a complete list of our programs and services visit our web site: www.thgtraining.com

Coaching And Mentoring Research continues to confirm that managers are much more apt to flourish when they are supported by well-developed mentoring and coaching programs. Management Mentoring We teach, guide and advise managers who want to benefit from our extensive knowledge, skill and experience in management development practices. We can also help you set up an internal mentoring program in your company. Executive Coaching Our experienced Coaches take responsibility for developing the performance of managers. Managers in difficult situations Motivating managers Keeping peak performers

Instructional Design Our approach is based on an understanding of the convergence of training and organizational development, so that the learner can model the behaviour required by the organization and its goals. The Analysis Phase focuses on the organizations goals and desired outcomes, and forms the basis for designing measurable objectives. The Design Phase identifies the measurable objectives for the training program. The Development Phase determines the learner curriculum and activities. The Delivery Phase identifies the delivery media, timing and location for the learner. The Measurement Phase evaluates the training intervention as it relates to the organizations goals and desired performance outcomes of the learner. By placing a greater emphasis on Analysis, Design, and Measurement, this approach ensures that the resulting training programs are integrally linked with the organizational goals and desired outcomes. By measuring the training based on the organizational goals and desired outcomes of the program, the performance of the target audience can be effectively evaluated.