Telax Voice Solutions

Telax Voice Solutions

Telax Voice Solutions is the developer of a Virtual/Hosted Call Centre technology. We are a 100% Canadian company, with our head office in Toronto. We were founded in 1995 as a custom development and consulting firm specializing in the planning, design and construction of complex IVR, ACD, Call Centre and Billing Applications. The personnel at Telax have a great amount of experience, background and knowledge in the Telecommunications environment. Our Virtual Call Centre saves you from buying and maintaining the expensive Call Centre hardware. You only supply the employees to answer the incoming calls. Our system is easy to use and quick to deploy. No contracts required. Use on a month to month basis. Excellent for campaigns or year round. Your employees can all sit together under one roof or in various home offices across North America.
We welcome the opportunity to demo our system to you at any time.

Company Details

Company Information

Steve Turton
Title: Manager
Area of Responsibility: Domestic Sales & Marketing
Telephone: (416) 207-9936
Fax: (416) 946-1095
Email: Click Here

Products

Hosted Call Centre

Remote Agents
If you are interesting in setting up Home Based Agents or looking for a way to tie in Multiple Branch Offices, then consider strongly using our Virtual Call Centre. We supply & maintain all the necessary technology (ACD/IVR/CTI)..... and you supply the Human Resources to answer the incoming calls. There is no investment in expensive Call Centre equipment, No Contracts to Sign. Agents/CSR's can be sitting anywhere in the world, and calls will be forwarded to them as if they were all sitting together. Very easy to set-up and manage.

Services

Virtual/Hosted Call Centre The Telax Virtual/Hosted Call Centre allows a companies own agents to work from any location within or outside their own building, and still all be tied into the main office. You can quickly add non-agent co-workers from other departments or branch offices during peak periods with no equipment or Telco service provisioning. These agents can then return to their regular tasks once the need has been addressed. The great advantage in using our Virtual Call Centre, is zero investment in the Call Centre hardware, and not having to be concerned about maintaining equipment infrastructure, allowing you to concentrate on your core business. Disaster Recovery is built in. In the face of disaster, one of your other departments or locations can take over. Or as mentioned above, existing Agents can instantly login from a designated back-up location.