Sussex Telecommunications Inc.
Nepean, ON
Company Overview
STI, 100% Canadian owned and operated, is part of the Sussex Communications Group, in business since 1988. The senior management of the Group has been involved in the telecommunications industry for many years, and therefore, has gained extensive experience in the telecommunications field. Sussex is one of few Canadian companies with a swipe license for calling cards. The management of Sussex Communications Group pride themselves on being responsive and knowledgeable with respect to all aspects of the business, and on providing levels of service that is economical, with a high degree of integrity. Sussex believes that both the quality, reliability of our services, and the personal and customized attention provided to our clients, are equally, or even more important, than the rates we negotiate. We strive to establish mutually beneficial long- term partnerships with our clients. We truly understand and appreciate the importance of giving our clients the level of service they expect from a professional, national telecommunications company. Sussex Telecom Inc. offers quality customer service to its clients. Each account has a dedicated account representative, who personally handles the clients needs and requests, from activation and deactivation requests, to rate changes, to coordinating specialized prompts and programming requirements. We have customer service representatives available on a 7 x 16 basis, to answer any questions your subscribers may have regarding their cards and accounts on our three platforms. Technicians are available on site, ten hours per day, five days per week; at night and on weekends, the technical staff is on call. Our call centre is bilingual, offering service in English and French. The current hours of operation are 8 a. m. EST to 12 a. m. EST, 7 days per week. The STI call centre operates on an industry standard response of 80/20. All customer service agents are trained on individual program particulars, in both classroom and on-the-job training situations, for each program supported by STI. Agents are capable of handling card or rate inquiries, make balance adjustments, re-charge cards, and examine card call detail.
Company Information
Physical Address
15-21 Concourse Gate
Nepean, ON K2E 7S4
CA
Mailing Address
15-21 Concourse Gate
Nepean, ON K2E 7S4
CA
Additional Details
Legal Name: Sussex Telecommunications Inc.
Number of Employees: 22
CA
STI operates three fully redundant processor platforms, located in an environmentally conditioned telecommunications facility, based at the Sussex Centre in Mississauga, Ontario. The platforms and associated administrative modules are supplied by Phoenix Global Networks (now Telemedia Inc.), Symetrics Corp., ATS, and Dell Computer Corporation; software is based on Symetrics Corp, PGN, and ATS, and Microsoft, and has been further enhanced by the Sussex staff. The systems are capable of carrying in excess of 18, 000, 000 minutes/month of in/out traffic, non-blocking. The platforms consist of dual Pentium III CPUs, full redundant mirrored hard disk drives, redundant power supplies, and state- of-the-art control boards, all in industrial grade chassis. A spares inventory of critical components, such as CPU cards and T1 interface cards, are kept on the premises; emergency power is provided from the UPS system, which also operates the telecommunications systems at Sussex, and is capable of providing 72 hours of uninterrupted power, in the event of a major power failure. Further unlimited backup is provided by the emergency generator system. Access to the system is provided by a combination of local access lines and dedicated T1 facilities, to and from our network carriers. The network facilities are monitored around the clock. Outbound traffic is carried to the network carriers on additional dedicated T1 trunks. Our processors are capable of supporting PIN numbers up to 12 digits, two different languages as standard prompts (English, French, ) and numerous custom language prompts, including prompts designed exclusively for your particular cards.
Hudson's Bay Company/Zellers Club Z Long Distance The Canadian Wildlife Federation Photo Marketing Association International Pennsylvania Life Insurance Company The Royal Travel Group
Contacts
Michel Leduc
Title: Director, Corporate Sales
Area of Responsibility: Domestic Sales & Marketing
Phone: Show phone
Fax: Show fax
Email: Show email
Services
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Fax-to-email
Sussex Long Distance offers a great solution for your fax woes. Receive alll your faxes through your email. There is never a busy signal. All faxes are received through our servers & delivered directly to your email account. Faxes are available wherever you have email. Provides privacy, security, flexibility & convenience. Works at a fraction of the cost of a dedicated conventional fax line; eliminate the requirement of a fax line with no fax machine to maintain either. Great for travellers. This is how it works: you are assigned a unique fax number with a local area code from a choice of 5 cities (Vancouver: 604, Calgary: 403, Toronto: 416, Ottawa: 613, Montreal: 514. Clients & associates send you faxes as before. Faxes are received by our fax servers & converted to images. Fax images are sent to the email account of your choice as attachments. You read, store, forward your faxes using your current email program. No special software required. Fax-to-Email service costs $6.95 for up to 150 pages per month. Additional pages are at 5 per page additional. This service can be further complemented by adding one of the following services to send faxes: Email-to-Fax (no broadcast capability), Desktop Fax (up to 5, 000 broadcast capability), or Broadcast Fax (over 5, 000 broadcast capability). Never tie up your computer to send faxes to anywhere in the world. These services are priced per page per location sent with no monthly fee. Call for further information & pricing.
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Internet: Dial-up
Sussex Internet Service is a low cost, fast & reliable way to get connected & stay connected to the Internet. The service is available nationwide with local access numbers in major centres across Canada. You can ride the Internet wave for as long as you wish. This service includes: 5 Mbs of personal web space, 5 Mbs of e-mail storage and 24hr support. Only $19.95 per month for Long Distance customers, $22.95 per month otherwise.
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Internet: High Speed
Sussex High Speed Internet Service is a low cost, fast reliable way for your business to get connected and stay connected to the Internet. This service is available in major centres nationwide, with several ADSL or SDSL packages & the connection is guaranteed to maintain a 70% bandwidth! Some features include unlimited web transfer, 8 IP addresses, a choice of 4 speeds including a quantity of e-mails & web storage size relevant to the speed chosen. Phone to find out more about availability & rates.
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Local Business Lines
Reduce your business line costs. Sussex Local Lines are available in major centres nationwide. This service includes an incredible 'anytime' long distance & toll free rate in North America, and superior rates to international destinations. These lines come loaded with features: -Calling Line ID -Call Forward ALL -Call Forward Busy -Call Forward NO Answer -Call Waiting - Call Transfer -3-Way Conference Calling -Speed Call 8 -Line Hunting -Toll Restriction -Touch Tone Dial. Existing call features and operator services are not affected & there is no change to the way you make calls. Call for availability and rate.
- Long Distance
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Voice Mail: Stand Alone
A North American Voice Mail System designed to accommodate individuals or corporations as a Stand Alone Voice Mail System and/or Information Broadcasting System. Designed to be an effective communications tool with many enhanced features to receive or broadcast messages. Communicate effectively with your group through distribution lists. System access is via a personal Toll Free number, from anywhere in Canada or the USA.
NAICS Categories
Additional Information
517110
T002-Communications Services (incl. exhibit Services)