Starbond Human Resource Consultants

Starbond Human Resource Consultants

STARBOND HUMAN RESOURCE CONSULTANTS provide support, which helps
corporations achieve a competitive advantage in a complex and
difficult business environment.
Member of CHRP
Founding Director of YESS Young Entrepreneur Success Strategies
STARBOND can help your company meet the management challenges you
face. We provide the following services:

Analysis, Identification and Summary of Organizational Needs

Coaching and Follow up to Improve Performance

Development of Strategic Training Plans

Presentation of Training and Development Seminars

Today everyone can purchase the same technology, they can
implement similar procedures, but what gives a company its'
competitive advantage is its' people. Every successful
corporation has recognized that training its' employees is a
critical factor in business success.

We train, coach, and facilitate employee development to achieve
greater corporate effectiveness in corporations in Canada.

TRAINING SEMINARS
STARBOND has developed several comprehensive seminars, which can
be tailored to meet your firm's key human resource priorities.

For information about our consulting service, please call (403)
640-0097. We would like to meet with you to discuss solutions to
your program coordination problems.

STARBOND'S Clients include:

Novacorp International Consulting - ESSO - Anadime -
Manufacturing '91 Conference - Newalta Environmental Services -
Conwest Petroleum - Alberta Social Services - Alberta Research
Council - Ashmead Economic Research Inc. - Safeguard Business
Systems - Career Development and Employment - Bond Investments
Limited - Mutual Life of Canada - Regional Group Claims - Bovar
Western Research - Pallister Resource Management Ltd. - Walker
Newby Consultants Inc. - Gimble Eye Centre - PSQ International -
Calgary Sun Women's Weekend - Alberta Garment Industry - Dr.
E.P.Scarlett High School - Industrial Adjustment Services -
Fashion Industry Development Institute - Continuing Education
Programs - Alberta College of Art - Kids Only - Amoco - Girl
Guides KEEP Conference - University of Calgary, Knowledge
Engineering Project - Faculty of Continuing Education - Office
of Undergraduate Medical Education -

Southern Alberta Institute of Technology - Math Physics,
Electrical Electronics Communications, Petroleum Oil and Gas
Accounting, Communications Business and Technical Systems



Jessica Starkman, President of STARBOND CONSULTANTS, has been
active in training, and human resource development for the past
ten years. She works with a wide variety of organizations
assessing the human resource development functions and advising
managers on concerns related to career and management
development. Her mission is to create pathways that provide
support and help to corporations wishing to achieve a competitive
advantage in a complex and difficult business environment.
Ms. Starkman has extensive history working with individuals in
the advanced technology and the fashion industries. She has been
active in developing training strategy, customizing training
models, coordinating, developing and delivering sessions.
Ms. Starkman received her Masters degree, which specialized in
Adult and Community Education from the University of Calgary.

Company Details

Company Information

Jessica Starkman
Title: Data Provider
Telephone: (403) 640-0097

Services

Training And Development

Myers Briggs Personality Type Inventory MYERS BRIGGS PERSONALITY TYPE INVENTORY - one half to one day Participants are introduced to the famous psychological type indicator, they work through a process to increase understanding of how to communicate, solve problems and work more effectively with associates.

Managing People MANAGING PEOPLE - three to five days Learn techniques you can apply in your organization. Key principles and practices of management development are covered in this seminar. They are then applied to your situation. Topics include: l communication strategies l leadership skills l dealing with conflict l managing change l goal setting l performance appraisal l delegation l team building l manager as coach l motivation and l problem solving. These can be offered individually or as a package. Provide your managers with sound management and leadership practices and watch your teams take off!!

Train The Trainer TRAIN THE TRAINER - two to five days Learn specific principles of adult learning, shift from controlling to coaching, maintain momentum and motivation of staff. Topics include: l transfer of training into the workplace l assessing real needs l developing l delivering and l evaluating training. TRAIN THE TRAINER Organizations are under increasing pressure to design training programs that achieve results. This practical workshop offers a step by step approach to understanding adult learning principles and their application to the design and delivery of effective training programs. The central goal of this workshop is to provide you with knowledge and skills to help you improve your organization's trainers and training programs. TRAIN THE TRAINER TOPICAL AGENDA 1. Beliefs about Training Program Development Some Basic Assumptions Changes Affecting Our Lives Principles of Adult Learning Course Design Implications Learning Style Assessment Learning Theories 2.Creating a Positive Learning Environment Motivation 3.Understanding Group Dynamics Predictable Phases of Group Development FIRO B (Fundamental Interpersonal Relationship Orientation) 4.Seven Steps to Developing Effective Programs Assessing Needs Defining Objectives Designing the Training Program Developing the Program Establishing Strategies for Managing Training Delivering the Program Evaluating the Program 5.Roles of a Training Consultant Degrees of Intervention Trainer Type Inventory 6.Special Topics Suggestions for Transferring Training Ethical Issues Terms of Reference

Career Planning CAREER PLANNING - one to five days Individuals in companies are going through tremendous change. Explore what gives you that distinctive competitive advantage. Principles of effective career planning are presented to people who are undergoing changes, transitions or seeking direction in their careers.

Interviewing Skills INTERVIEWING SKILLS - one to two days Increase your success with interviewing. This program is meant to cover the basics, how to plan, prepare and interview job applicants. Current theory and practice are included in this session.

Making Effective Business And Technical Presentations MAKING EFFECTIVE BUSINESS AND TECHNICAL PRESENTATIONS - one day This session guides participants through the trials and tribulations of preparing and making special presentations.

Customer Relations: A Strategic Approach CUSTOMER RELATIONS: A STRATEGIC APPROACH - one to four days People make the difference in an organization. Offer key people an opportunity to work through the nuts and bolts issues of customer relations. Activities include role-play, and problem solving to understanding the essence of sound customer service. To book our training programs or to design a custom training program call STARBOND Training Consulting at (403) 281-1387.

Needs Analysis NEEDS ANALYSIS STARBOND does a careful evaluation of your current state of affairs by going through a step by step process which helps determine how to adapt or develop a program to meet your needs. The process may include the following front-end analysis strategies: - Reviewing your strategic plan - Linking your plan to your strategy - Determining the most appropriate assessment strategies - Developing training needs assessment worksheet or questionnaire - Coordinating employee surveys - Facilitating focus groups to determine needs not met - Interviewing staff to pin point gaps of actual and desired performance levels - Surveying staff clients or suppliers to determine key concerns and issues - Reviewing services provided by the competition - Designing customer or employee feedback systems - Determining long range and short range goals - Analysing and reporting research results

Coordinating Programs COORDINATING PROGRAMS Starbond Consulting has a proven track record in the coordination and administration of both large and small training events. These include seminars, workshops, and conferences. Our services nclude: - Developing and planning the entire training event - Designing brochures - Organizing the mail-out - Recommending promotional strategies - Planning events for companions - Coordinating plans for exhibitions - Chairing the coordinating committee

Managing People Series MANAGING PEOPLE SERIES THE REAL SECRET TO BECOMING AN EFFECTIVE MANAGER IS THROUGH THE PROCESS OF BECOMING AN EFFECTIVE PERSON. THIS PRACTICAL SERIES OF MODULES IS INTENDED TO PROVIDE PARTICIPANTS WITH AN UNDERSTANDING OF THE SKILLS NECESSARY TO BECOME AN EFFECTIVE MANAGER. THIS PROGRAM ADOPTS A SYSTEMATIC APPROACH TO ANALYSING BASIC LEADERSHIP SKILLS, ASSESSING YOUR ABILITIES AND DEVELOPING NEW SKILLS. IN A HANDS-ON APPROACH, THESE MODULES PROVIDE PARTICIPANTS WITH PRACTICAL KNOWLEDGE FOR ''OLD HANDS'' AND ''NEW COMERS'' ALIKE. Please note that topics described in the modules are not cast in granite. They are meant to be adapted adjusted and changed according to the needs of the target group. Effective Management Provocative Questions Overview of Management and Leadership Critical Role Orientation Factors that Distinguish Effective from Ineffective Managers Factors that inhibit success The Myers - Briggs Type Indicator The Ideal Organization Situational Leadership Influence and leadership Management Skills Inventory Action Plan Managing Change Provocative Questions Changing Paradigms Overview of the Nature of Change Change Enhancers Three Stages to Planning a Change Reasons for Resisting Change How Do You Deal with Change? Planning for Conflict that Surrounds the Change Steps for Confronting Conflict Approaches to Change Based on Preferences in the MBTI The Paradox of Managing Change 10 Factors That Help Institutionalize Change Delegation Delegation Overview Delegation Value Shifts Five Delegation Characteristics Effects of Tight Controls Ways to Delegate and Give Orders Problem Solving General Overview of Problem Solving Skills Problem Solving Models Orientation Inventory Linear Idea Generation Intuitive Idea Generation Inventory of Barriers to Creativity and Innovation Developing Your Intuition Test Your Intuitive Management Quotient Determining the best Problem Solving Approach Goal Setting Overview of Goal Setting Characteristics Sources of Ideas for Goals Force Field Analysis Advantages of Goal Setting SPIRO method of Goal Setting Goal Driven Action Plan Team Building Team Rating Development Inventory Assessment Profile Provocative Questions Overview of Team building Picture of my Team Myths about Teams Differences of Groups and Teams Stage of Our Team and Its Development Action Case Study Roles and Responsibilities Typical Stages of Group Development Woodcock's Building Blocks of Effective Development Characteristics of Effective Performing Teams Common Team Problems Your Function as a Team Leader Qualities of Good Team Members Managing Conflict Understanding Your Needs Coaching Team Members Team Building Action Plan Motivation Motivation Needs of Different Personality Types Proven Motivational Strategies Six Ideas to Help Motivate Marginal Performers Motivation Feedback Opionnaire Motivation Myths Order of Importance of Job Factors How to Reward Employees How to help People Rekindle Their Desires Interpersonal Relationship Questionnaire Myers Briggs Performance Appraisal Performance Appraisal Myths Overview of Performance Appraisal Performance Characteristics of Managers that do Effective Appraisals Developing Effective Managers; An Exercise Giving and Receiving Feedback Effective Listening Characteristics of Performance Appraisals Job Design Work Sheet Job Expectation Work Sheet Performance Appraisal Tips When and What to Appraise 13 Tips Toward Effective Performance Appraisal Six Common Performance Appraisal Problems What would you say? Conflict and Confrontation Case Studies Role-play Communication General Overview of Communication Straight Talk Gender Talk Guidelines to Help Managers Avoid Problems Barriers to Straight Talk Verbal and Nonverbal Communication Feedback Persuasion Strategies and Tactics Ways to Influence the Thinking of Others Listening Skills

Making Better Business Presentations MAKING BETTER BUSINESS PRESENTATIONS: A Practical Guide for Success Jessica Starkman STARBOND CONSULTING Research has shown that people would rather die than make a public presentation. Research has also proven that presentation skills are a significant factor in winning over or influencing audiences. This program provides you with a practical guide to help you when planning and preparing for business and technical presentations. The content of this customized one-day workshop can cover the following topics: Self-Analysis; am I the bore I think I am? Factors to consider before you begin; what am I getting into? Purpose of the presentation; sell, tell, defend, support, report? Analysing your audience; never talk to a naked audience Organizing your presentation; tell them what you are going to tell them, tell them, and tell them what you told them Using visual aids; and other tools that provide an impact Rehearsing your presentation; practice produces precision Making the presentation; comparing this to life and death Dealing with anxiety; overcoming stage fright Answering questions; consider a question as a compliment Practising your presentation Teamwork Workshop A team that works well together is not a chance event. Team working relationships can be improved through systematic development of skills and attitudes. This workshop explores characteristics of effective teams. Some exercises are based upon your Myers Briggs preferences. If you have not completed the MBTI we can arrange for you to complete a self-scoring version of the instrument. Day 1 9:00-9:15 - 15 min - Introduction and Housekeeping Workshop assumptions and expectations 9:15-9:30 - 15 min - Provocative Questions 9:30-10:15 - 45 min - Bridge Building Exercise 10:15-10:30 - 15 min - Coffee 10:30-10:45 - 15 min - Groups and Teams 10:45-11:05 - 20 min - Building Blocks of Effective Teamwork Types of Teams-Stages of Team development 11:05-11:35 - 30 min - Case Study 11:35-11:45 - 10 min - Myths 11:45-12:00 - 15 min - Teams in my work life 12:00-1:00 - 60 min - Lunch 1:00-2:00 - 60 min - MBTI Basic Information ''Best Fit'' 2:00-2:30 - 30 min - Team Issues 2:30-2:45 - 15 min - Coffee 2:45-3:30 - 30 min - Understanding Communications Issues 3:30-3:55 - 25 min - Persuasion 3:55-4:00 - 5 min - Summary and wrap up of Day 1 Day 2 9:00-9:10 - 10 min - Review Day 1 9:10-9:30 - 20 min - Team exercise 9:30-10:15 - 45 min - High Performing Teams & Video 10:15-10:30 - 15 min - Coffee 10:30-11:00 - 30 min - Building Support and Trust 11:00-12:00 - 60 min - Understanding Teams During Change 12:00-1:00 - 60 min - Lunch 1:00-2:00 - 60 min - Conflict Management Strategies 2:00-2:15 - 15 min - Coffee 2:15-3:15 - 60 min - Toot your own horn Exercise 3:15-3:45 - 30 min - Action Planning 3:45-4:00 - 15 min - Summary Wrap - Up

Introduction To Team Leadership Workshop INTRODUCTION TO TEAM LEADERSHIP WORKSHOP This two-day session is designed to allow managers with limited previous team leadership experience to examine their own role and behaviour in relation to the teams they are leading. We will be using the Leadership Practices Indicator. Topical Agenda includes; Day 1Exploring Leadership 9:00-9:15Introductions and House keeping Assumptions and Expectations 9:15-9:45Personal Best What is leadership? What is a team? Model for developing teams 9:45-10:00Completing the Leadership Practices Indicator 10:00-10:30Best Leader 10:30-10:45Coffee 10:45-12:00Frequently Asked Indicator Questions 12:00-1:00Lunch 1:00-2:00Interpreting the Self Rating 2:00-2:15Coffee 2:15-3:15 Leadership Style 3:15-3:40Action Planning 3:40-3:50Assumptions we often make about team leadership (Have you got ROCS in your head????) 3:50-4:00Summary and wrap-up of Day 1 Day 2Exploring Practical Applications 9:00 - 9:10Review Day 1 9:10-9:25Your Roles as a Team Leader 9:2510:00Team Exercise 10:00-10:15What Teamwork Will and Won't Do -Probing Polarities 10:15-10:30Coffee 10:30-10:50Group Think Video 10:50-11:30How Good a Coach are You? Being a better Coach 11:30-12:00Leading Effective Meetings 12:00-1:00Lunch 1:00-2:15Cave Rescue Exercise 2:15-2:30Coffee 2:30-3:30Review and Appraisal Meetings - Positive and Negative Feedback 3:30-3:50Team Effectiveness Action Plan 3:50-4:00Summary and Wrap-up

Listening For Results LISTENING FOR RESULTS Presented by Starbond Consultants When you talk you say something that you already know, when you listen you learn what someone else knows - Workshop Objectives - Recognize the need for listening in the communication process - Understand the differences between hearing and listening - Identify blocks and barriers to effective listening - Explore the different purposes for listening - Practice listening skills From listening comes wisdom, and from speaking repentance LISTENING FOR RESULTS Course Agenda Day 1 Introductions Objectives Communication Model Barriers to Listening What Listening Is All About Poor Listening Habits: Identifying Them and Improving Them Homework Assignment Day 2 Review homework Amazing Listening Provocative Statements Listening Profile Styles of Listening Video Giving and Receiving Feedback Meanings of Words Effective Listening Active listening Helping Others Listen Better What Would You Say Dear? Situational Role-Plays Personal Listening Improvement Action Plan A bore is a person who wants to talk when you want her to listen.

Eqi Emotional Intelligence At least 20% of career success can be directly attributed to emotional intelligence. This indiventory and analysis will aid in providing guidance and insight into developing effective strategies to manage stress, adaptablitiy understanding yourself and others.

Leader Development This program is a customized series of sessions that support, coach and develop leaders in the workplace. It offers a practical approach for adding new insights and practices for those participating.