RADAR Solutions Group Inc.
RADAR Solutions Group Inc. (RADAR) is a privately owned Ottawa based company specializing in customer service delivery consulting and training within the IT industry. The company has an excellent reputation for delivering high quality, value added consulting and training services to their clients and providing them with skilled, competent resources. Three partners, with many years of experience in IT customer services, founded RADAR in 1998. In addition to the many years of practical experience with Quality processes, RADAR personnel are ITIL certified. The company specializes in providing clients with consulting expertise in the planning, design, implementation and management phases of the IT service environment including service desk and desk side services. RADAR also offers soft skills training for the IT industry including all Help Desk Institute certification courses and RADAR developed customer relations, problem solving and stress management courses. RADAR is a certified Help Desk Institute, Support Centre Certification Auditor.
Company Details
Company Information
Ray Marchand
Title:
President
Area of Responsibility:
Management Executive
Telephone:
(613) 271-8075
Fax:
(613) 599-6727
Email:
Click Here
Alec Norrie
Title:
Vice President
Area of Responsibility:
Management Executive
Telephone:
(613) 271-8075
Fax:
(613) 599-6727
Email:
Click Here
Darrell Bond
Title:
Vice President
Area of Responsibility:
Management Executive
Telephone:
(613) 271-8075
Fax:
(613) 599-6727
Email:
Click Here
Services
It Services Consulting
Training
RADAR is an HDI Authorized Training Partner delivering the full HDI certification training calendar including:
Customer Support Specialist (CSS)
Help Desk Analyst (HDA)
Help Desk Senior Analyst (HDSA)
Help Desk Manager (HDM)
Knowledge Centred Support (KCS) Knowledge Management standards
RADAR Solutions Group has developed training seminars for Help
Desk and customer service personnel. To date, RADAR Solutions
Group delivers three highly acclaimed soft skills training
courses.
1. Quality Customer Support - teaches the skills required to
address the six classic customer types.
2. Quality Troubleshooting Techniques - teaches a process
approach to solving problems.
3. Making Light of Stress - a half day seminar that addresses
the every day stresses we all experience in a very unique way.
Participants in this popular seminar come away with a definitive
plan for addressing their personal stress.
RADAR Solutions Group is also developing management training
seminars as part of the 'Quest For Knowledge' series. Subjects
in this series will include:
- Service Level Management
- Employee Performance Management
- Project Management 101