Professional Training Service, University of Ottawa, Ottawa, Ontario

Address: 274-139 Louis Pasteur Pvt.
Ottawa, ON K1N 6N5
CA

Mailling Address: 274-139 Louis Pasteur Pvt.
Ottawa, ON K1N 6N5
CA

Phone: (613) 562-5802

Fax: (613) 562-5947

Professional Training Service, University of Ottawa

The University of Ottawa's Professional Training Service, is committed to providing an extensive and evolving range of innovative courses focused on developing effective writing, communication, and management skills, delivered by expert trainers, designed to offer participants both the practical abilities and the knowledge necessary to achieve excellence.

We offer...

- Results-oriented training in writing, communication, and management skills
- Relevant, effective programs in French and English, available to individuals and groups
- Innovative custom courses designed to meet your organizations needs, delivered in our training facilities or at the location of your choice, anywhere in Canada

Our programs are...

- Practical, designed to give participants the skills and knowledge they require to achieve excellence
- Productive, with an emphasis on applied learning and concrete results
- Professional, always taught by dynamic, experienced instructors who are experts in their field and trained to meet the specific needs of adult learners
- Proven through fifteen years of experience providing training in the National Capital Region and beyond
- Personalized, with ongoing client support from pre-registration needs analysis to post-training follow-up

Company Details

Year Established: 1990

Total Sales ($CDN): $1,000,000 - $5,000,000

Number of Employees: 8

Services

English Grammar: Rules For Correctness

Editing Skills For The Workplace Editing in the workplace requires a combination of editorial expertise, tact, and big picture outlook. In this course, youll acquire the practical skills that you need to edit your colleagues work successfully: how to assess the editing needs for a project, how to edit the text, how to get copy ready for production, and how to build strong writer-editor collaborations.

Proofreading: Preparation For Publication The document has been written, edited, and approved. But there are still many steps in the production process before it is ready for publication. This course teaches strategies for efficiently and effectively capturing and eliminating errors during these later publication stages even when time, personnel and money are in short supply. Youll learn how to control document changes throughout the publication process; how to ensure EnglishFrench concordance; what to check one last time before publishing; and where errors are most likely to lurk in a document.

Business Writing For Professionals To produce results and save time, successful business and government professionals structure their communications to reflect their objectives and their audiences needs. Whether youre preparing a report for senior management seeking more funding relaying bad news making a pitch to a prospect or sending e-mail to colleagues or staff, strategically organizing your communications can vastly improve your successand your credibility. This one-day program presumes that you have a solid grasp of English grammar, punctuation, and style. Designed to make good writers better, the Business Writing for Professionals course uses proven time-saving templates and techniques to teach you how to write effective routine correspondence, persuasive letters, reports, bad news letters, and communications for your manager.

Briefing Notes That Work Briefing notes are an important resource when information must be disseminated quickly and accurately from information-gatherers to decision-makers. How can effective briefing notes provide clear, concise, complete summaries to help busy readers grasp the essential details and act on them? Through a combination of lessons, discussions, and hands-on exercises, participants will learn to create brief, useful documents to inform and impress their readers. In this two-day course, practice and feedback are essential components, and to make the most of the experience, participants are invited to bring samples of the templates they currently use. Those who do not have templates or who would like to improve existing ones will have the opportunity to design their own.

Writing For Promotional Communications Learn how professional copywriters use words and strategies to win over their readers. Discover proven tools and techniques that will improve your writings persuasive power. Fulfil your potential as a copywriter. Whether youre creating advertisements brochures sales letters press releases or Web content this comprehensive one-day seminar will teach you how to write dynamic, compelling copy that produces results.

Superb Writing Simplified Sometimes clear, logical writing is not enough. Some types of workplace writing require creativity: they must attract readers attention, then keep them engaged and entertained. This course offers practical, hands-on techniques to help senior wordsmiths inject new vitality into their writing. Through examples, discussion and exercises, participants will learn how to hook the reader, how to craft effective sentences, and how to choose words and express ideas in fresh, interesting ways that readers will savour.

Well-written Policies And Procedures Well-written policies and procedures encourage compliance, consistency, sound decision-making, and productivity. Not only should they be easy to access and read, they should be easy to write. In this course youll learn to dispel the mystique surrounding these documents. This is a practical, step-by-step approach. Well look at samples of the good, the bad and the downright ugly, and participants are encouraged to bring their own samples for discussion. There will be hands-on exercises to immediately put into practice the principles presented.

Clear Writing: Guidelines For Style Effective writing depends on a clear and concise style. This course will give you practical guidelines for tightening sentence consistency and logic, improving clarity, eliminating wordiness, and using language accurately and carefully.

The Basics Of Business Writing Develop your writing confidence and boost your credibility in the workplace. This intensive, two-day course will teach you how to write well-organized and effective memos, e-mails, reports, and other business documents. Youll learn to structure your writing, make your ideas flow, and get your messages across with clarity and impact. Youll also find out how to apply easy-to-learn style tips that will give your writing important vigour. The Basics of Business Writing course involves lecture and hands-on exercises, offering you ample opportunity to practice what you learn and receive immediate feedback from your peers and the instructor

Communicating Technical Information Technical documents often have to be written quickly by people whose main job is not writing, yet these documents still need to be clear, precise, and meet the needs of readers. This two-day course will teach you how to communicate technical information effectively, how to avoid common pitfalls, and how to give your readers the information they need, whether they are technical writers, customer support staff, or managers. It will help you feel more confident about communicating your knowledge and reduce the number of readers who misinterpret information or come back to you for clarification.

Writing Collaboratively When a project is urgent, involves multiple areas of expertise, or is just too much for one person to tackle, joint authorship is often the best solution. Collaboration is an efficient, effective way to get the job done, but it presents its own unique challenges. By considering the types of collaborative models suitable for various projects and suggesting practical solutions to the issues which sometimes arise from them, this course will prepare participants to foster successful collaborations in the workplace.

How To Write Effective Reports This two-day program teaches participants how to plan, write, and revise effective reports. What makes an effective report? one that decision makers can use to choose among competing options, set policies, allocate funds, solve problems, and capitalize on opportunities. But what happens if reports are poorly structured, biased, difficult to read, or misleading? Decision making can suffer with potentially harmful consequences for both organizations and careers. This course explains how to write and publish reports that improve decision making and generate results.

Writing Web Content The internet has become a virtually endless source of information, and its mind-boggling abundance has encouraged internet users to develop a characteristic method of scanning and surfing that has very little in common with traditional reading. Internet users do not read web content the same way they might read a printed document, but most writers who compose web content have never been trained to write for the specific demands of these fickle users. By concentrating on the differences between writing for print and writing for the web, this course will help participants to avoid some of the common mistakes novice webwriters make, and will fine-tune the skills of more experienced ones. This two-day program combines guided discussion with hands-on activities to provide participants with both the strategic knowledge and the practical skills to write effective web content.

Minutes Made Does the thought of taking minutes at a meeting overwhelm you? Have you ever read the minutes of a meeting that you attended and found that they did not correspond to your memory of what actually happened? Neither of these experiences is unusual. In this one-day course, participants will learn how to record minutes accurately and to maintain a balance between brevity and sufficient data so readers are well-informed but not overloaded with information. The course will also spend some time on agenda preparation. There are several opportunities to practice various aspects of recording minutes, including recording minutes from an actual, although brief, meeting.

Writing And Giving Effective Speeches Giving effective speeches is an essential part of leadership and modern management. Strong speeches can motivate, persuade and inform your audiences. This program offers hands-on practical guidance to writing and giving your own speeches. The course includes a review of speechwriting basics, focussing on how to organize your speech, writing the introduction, and professional tips of the trade. Then we will look at developing your own style, in your own words. Youll also have an opportunity to see what you learn with before and after videotapes of you starting a speech, and concluding.

Managing, Designing And Drafting Rfp's This two-day program provides information on managing the entire Request for Proposals (RFP) process including identifying when you need to issue an RFP, designing an RFP process that will not overtax you or your staff, and drafting an RFP that will get you the services you need. The first day will be a guided tour through the tangled jungle of RFP legislation, policies, principles and ethics, and will help you understand how to prepare for and manage the process. The second day will concentrate on drafting RFPs that will attract the service providers you need and help you screen and select them. Although this course is designed with federal government departments and agencies in mind, much of the material is applicable or adaptable to associations and organizations needing to contract for services through a proposal process.

Analytical Thinking And Problem Solving This two-day course will improve your ability to analyze issues more effectively and to solve problems in a comprehensive way. Learn analytical thinking strategies and principles that will strengthen your understanding of problems and your ability to reach decisions that are defendable, properly aligned to available resources, and considerate of all stakeholders.

Creative Thinking This intense and enlightening two-day course will significantly improve your ability to think outside the box by finding economical and innovative approaches to a variety of issues or concerns. Improve your ability to solve old problems, to facilitate the exchange of ideas within a team, to engage in creative marketing approaches, or to generate new product ideas. Learn how to use limited resources creatively and to capitalize on new opportunities.

Communicating With Results This course proposes a novel interactive approach to workplace communication. Rather than employing a series of techniques to learn or models to adopt, you will examine your own communication style, acquiring new ideas and strategies for building on your natural abilities.

Leading Teams High performance teams are an extremely important element in todays working world. However, it is a challenge to lead teams effectively, and to get the most out of all team members. This highly interactive course will help participants develop the critical skills required to lead their team to a high level of performance and cohesion.

Influencing Skills For The Workplace Stephen Covey's bestseller 'The 7 Habits of Highly Effective People' argues that the single most important behavior for maintaining successful work relationships is to 'seek to understand' before 'seeking to be understood'. To establish credibility and influence outcomes, you need to distinguish yourself as an excellent and credible communicator in all areas: one-on-one, in small groups, in front of audiences, in meetings, and even in formal social situations. Fortunately, the ability to communicate well to be convincing and persuasive, where and when it counts can be acquired. This course provides participants with the knowledge, skills, and practice to communicate with credibility, confidence, and ease in a variety of workplace situations.

Dealing With Difficult Attitudes And Behaviours Negative attitude and irate, rude, impatient, or aggressive behaviour lowers team performance and constitutes an obstacle to productivity. Difficult people can ignite confrontations, escalate misperceptions, and sap team energy. Participants will learn how to modify their approach toward difficult superiors, colleagues, and subordinates, with the help of proven communication tools that convert unproductive confrontation into resolution.

Facilitation Skills Facilitation is the process of enabling a group to establish boundaries within which individuals can maximize their freedom to participate and contribute. A facilitator can greatly enhance productivity and performance by helping the group better manage their decision making process and resolve issues in an effective and timely manner. This course reviews key facilitation concepts and allows participants to practice associated tools, techniques and strategies to resolve issues effectively, manage conflict constructively, and help a group achieve solutions that will meet their needs.

Improving Your Presentation Skills Opportunities to present information are everywhere in our professional and personal lives, but for many of us having to speak in public is a significant challenge and a source of anxiety. The reality is that if we want to achieve professional and personal growth, we often need to speak to groups, large or small. This program is designed to help participants make highly effective presentations and become polished and powerful public speakers through practice and immediate, private feedback. You will leave the course with a toolbox filled with tips and tricks to deliver well-structured, dynamic, and convincing presentations, whatever the occasion.

Workplace Negotiation Skills Good negotiation skills can help to maintain productivity and harmony in the workplace, prevent conflict, and build more effective teams. Positive negotiations create win-win solutions in which all parties feel that they are getting what they need. This highly interactive course provides participants with the skills to achieve effective and harmonious interaction between colleagues by using interest-based negotiating, clarifying points of view, employing win-win persuasive techniques and achieving cooperation. After attending this program, participants will understand the principles that guide negotiations focused on producing mutually-beneficial solutions, and will know how to convert non-negotiable position statements into negotiable statements of interest using problem-solving skills and creativity.

Succession Planning You are a senior manager charged with the successful evolution of your organization. Upcoming retirements, internal mobility, attractive external offerings, and unique skills all suggest that a crisis in expertise is looming. Between the threat to your resource base and the uncertainties of the future, it is unclear where you should focus your limited time. Succession planning allows you to pinpoint and address the expertise set most at risk, and provides you with the strategic and analytical framework to gain support for your efforts. Through this course you will: determine the strategic priorities for your organization across several potential future scenarios; assess the teams expertise and determine what competency gaps need to be addressed for success; develop a plan to close the gaps and build the supporting business case; and identify how best to ensure that your plan gets implemented successfully.

Performance Management Performance management tracks results to ensure that objectives are being achieved. In order for an organization to reach its objectives, individuals need to perform within the context of developed plans and stated deliverables. Failing to address performance management can be an expensive mistake, since priorities such as effectiveness, efficiency, and transparent accountability can be at risk even if the stated objective is met. This two-day program deals with the important issues related to the establishment, functioning, and improvement of a performance management system, and suggests remedies when expectations and objectives are not being met.

Coaching And Mentoring Your Staff Managers and senior staff who have been around a while are often expected to help staff become better equipped to meet work demands. The question is: How can I do that and still get my own work done? Not an unreasonable concern! Effective coaching does not have to be time-consuming, provided it is accomplished with deliberation and skill. During two days of discussions, behaviour rehearsals, self-assessments and other activities, participants will discover how to invest brief pockets of time in a way that maximizes productivity for both the coach and the coached. In a half-day follow-up session about three weeks later, participants will have the opportunity to identify and resolve issues which arise when they put their newly-learned coaching skills into practice.

Impeccable Client Service It has been said time and time again that it costs five times more to attract a new customer than to keep an existing one. However, retaining client loyalty in a highly competitive marketplace, especially in uncertain economic times, can be a challenging task. This workshop prepares participants to create that loyalty through consistently impeccable customer service. In this highly interactive and hands-on two-day course, participants will learn to make the most of the time spent with internal and external clients to transform each interaction into a more effective and service-oriented experience. Through activities such as role-playing, group discussions, and case studies, participants will identify and implement ways of adding value to their products and services. Learn to go beyond merely satisfying your clients basic needs to impress them!

Project Management Most activities in business today have to be approached in a systematic professional fashion: as a project. You will learn how a project is planned and controlled using manual and automated methods according to the standards published in the Project Management Institute (PMI) Project Management Body of Knowledge (PMBoK). This course includes hands-on exercises and group work using case studies. The knowledge gained will not only help the attendees run a project properly, but with additional study, can help them prepare for Professional Project Manager (PMP) certification.

Risk Management Every project would be on time and within budget if nothing ever went wrong. During this course, you will learn how to anticipate what can go wrong, assess the impact on a project, define backup plans, and keep the project under control if and when risks materialize. The processes are based upon the Project Management Institute (PMI) standard Project Management Body of Knowledge (PMBoK). This course includes hands-on exercises and group work using case studies. The knowledge gained will not only help participants run a project properly but, with additional study, also can help them prepare for Professional Project Manager (PMP) certification.

Conflict Resolution Conflict is part of our everyday reality. Many of us feel quite uncomfortable in situations that might lead to conflict. We have all had our share of negative outcomes, so when faced with conflict, negative emotions and cognitions can be triggered, impeding our ability to work through the situation effectively. This course will help you experience a shift in how you conceptualize conflict. You will develop fundamental skills to significantly improve your ability to work through conflict, achieving positive and constructive outcomes and ultimately enhancing all your relationships.

Building High Performance Team High performance teams benefit both the team members and the organization in which they work. Attaining high team performance requires a clear set of goals, collaboration, strong relationships and an ability to apply various critical team-related skills such as analytical thinking and problem solving. This highly interactive course will help teams better understand their areas of strengths and challenges and how they can become better performing teams. It will help team members develop critical skills such as conflict resolution and communication skills required to maximize their effectiveness and the teams effectivenes

Workplace Communication Skills Although requirements vary from job to job and company to company, the ability to communicate effectively with others remains the most desired trait by employers, according to current research. However, this skill is rarely, if ever, taught in a formal way. This course is designed to provide participants with the knowledge and practice to be better interpersonal communicators in the workplace. Participants will learn to communicate with confidence and ease in a variety of situations.

Professional Training Service, University of Ottawa

Professional Training Service, University of Ottawa

Company Details

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