Process Quality Associates Inc.

CA

Consulting, auditing, facilitation, assessment, technical support, technical writing, and implementation services for quality assurance, environmental, energy efficiency, productivity, profitability, and stakeholder satisfaction.

Saudi Aramco 3M Delphi Magna TRW Burlington Technologies Omega Screw Products

1 week mistake-proofing analysis identifies $1.4 million in savings and drops defect rate from 49 ppm to 1 ppm.

Problem solving & troubleshooting on new prototype resolves chronic problems

Statistical analysis of new plant equipment permits quick resolution of problem

Employee survey and advanced statistical analysis found 3 management policies that required change to maximize employee satisfaction.

ISO 9001 implementation as competitive driving force for doubling sales and 4x profitability.

Energy conservation audit identifies US$73 million in savings.

Supervision & leadership training program resolves chronic problems and helps build business excellence

Project management software and revised management method achieve 50% faster & cheaper project implementation.

Thank you PQA for helping us to improve communication between management and shop personnel!'

Dennis Roth, Engineering Manager, Heartland Appliances

During the May 2003, ISO 9000: 2000 audit, it was recommended to have a formal Internal Auditor training program conducted. Thanks to the excellent and quite comprehensive training by Process Quality Associates, our internal auditors were able to improve their auditing process.

Natalie Minato, TQM Facilitator, Specialized Packaging Group, London

Delta Faucet Canada has used the services of PQA to improve our supplier base partnerships by training them in problem solving methods and within our ISO development has performed training for our internal auditors. We have found the instructors to be very professional, knowledgeable, and confident in their approach to training. On two occasions our facility was used to 'audit' for practical training, and the detail in the reports indicated that the people being trained were receiving skills that will benefit their employers. Over the years I've gotten to know Don Whitred and find him to be well versed and a credit to the Quality field and when we have an opportunity to need a 'consultant' we consider Don as a friend to our organization to make us better, not just as a person offering a service we need.

Bill Bice, Quality Manager, Delta Faucet

Thank you PQA for helping us in the training and in the implementation of a PPAP process to resolve some issues that we had with a specific product.

Dina Barsoum, Technical Manager, Formica Canada Inc

We used PQA during the fall of 2003. We were having premature failures on one of our product lines. They did research on various seal materials for that product. After a comprehensive analysis, they provided several recommendations. They showed where our currently material rates compared to the others they recommended based on many of the properties of the various materials.

Mr. Bill Conway, Manager Product R&D, Bobrick Washroom Equipment

Process Quality Associates Inc lived up to all our expectations in assessing our operations and helping us implement the changes needed. They did everything they said they would do and more. Their consultation was well worth every penny. We would recommend them to anyone

Mohsen Kamel, Management Representative & Controller, Direct Plastics Group Inc.

Over a one year period ending in July 2003, consultants from PQA assisted us in developing and implementing a quality system compliant with the ISO 13485 Quality system standard. I found the consultants from PQA to be professional, as well as knowledgeable about the standard and the practical aspects of developing and implementing the system. They were always prompt, and patient. Our system was successfully registered and continues to serve us well. I would not hesitate to contact PQA for assistance under similar circumstances in the future. We continue to use PQA for targeted consulting to assist our business.

Ian Elford, Operations Manager, Stellar International

'TEME Engineering is a small business located in Stoney Creek. We specialize in the engineering, build and installation of automated assembly line products for the automotive industry. Process Quality Associates helped us design, document & implement a quality system that integrated the QS 9000 quality system requirements into our business management processes. This was done in such a way as to allow us to achieve improvements to our operating systems without loading us down with unnecessary bureaucratic paperwork. I would recommend PQA to any company that wants to implement a quality system that will add value to its operations'

Gary J. Jones, P. Eng., Quality Manager, TEME Engineering Ltd

PQA was contracted to do an employee survey for approximately 70 employees at TLS. While I was very familiar with implementing numerous surveys in the past, PQA made a number of innovative recommendations that were discussed with our management team, and adopted. PQAs consultants worked well with TLS employees and managers, getting the job done exactly as promised; on-time, and on-budget. I was impressed with the survey outcomes, as well as the extra benefits we obtained due to PQAs initial recommendations. The survey worked better than I expected. PQAs excellent statistical analysis & interpretation of the raw data gave us solid recommendations & conclusions that were readily understood & adopted by TLS; both management and employees. PQAs survey of TLS will be a significant help in our on-going improvement process at TLS. Feel free to contact me for further information.

Mr. David Funk, President TLS London, ON

1, 200 sq. ft. offices

London, ON Canada

541619, 541330, 541611, 561990, 561990, 561990

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