MDM - Monac'Oh! Data Mercantour Inc.

MDM - Monac'Oh! Data Mercantour Inc.

Founded for members of the travel industry by specialists in
the field, MONAC'OH! DATA designs and develops practical,
effective, long-lasting systems and software for tourist
management.

MONAC'OH! DATA began its consulting activities by quickly
establishing that it was indeed possible to raise the
performance
level of tools used in the travel industry. MONAC'OH! DATA then
developed expert tourist-management systems suitable for clients
such as Group Transat AT, Air Canada Vacations, or Tours
Chanteclerc.
These management tools enable users to increase productivity,
reduce administrative load, more closely control cost, and give
service of the highest quality to their clientele.

MONAC'OH! DATA software is sold and installed by consultants
who have experienced first-hand the travel industry's everyday
management problems. We understand the pressures under which
your organisation must function, and so our software is not
only adapted to your needs but also easy to use, whether on a
Windows or MacIntosh platform. Furthermore, MONAC'OH! DATA
trains your employees in such a way that, on their own, they
are able to use the software to its fullest potential.

MONAC'OH! DATA Tourist Management Systems and Software it is:
- an international reputation for excellence;
- competent and experienced consultants who have hands-on
knowledge of the travel industry and are familiar with your
needs;
- seasoned programmers who analyse your needs and develop
products to perfectly meet them;
- accessible salespeople who ensure high-quality service to
clients;
- world-quality, high-performance products at once reliable
and easy to use;
- effective technicians who ensure a fail-safe installation
without compromising daily operations;
- a consulting and repair service accessible at all time.

Company Details

Year Established: 1990

Total Sales ($CDN): $500,000 - $1,000,000

Number of Employees: 10

Company Information

Marie-france Blisle
Title: Admin/Exec Assistant
Area of Responsibility: Customer Service
Telephone: (514) 398-0182

Michel Le Coester
Title: General Manager
Area of Responsibility: Management Executive
Telephone: (514) 398-0182
Fax: (514) 398-9251
Email: Click Here

Products

Gestion Des Achats

The Receptive And Circuits Management Software
The Receptive and Circuits Management Software The system of Management of receptive, groups, individual, series and circuits of Monac'Oh!, is a software especially conceived for the Tours-Operators making of Receptive and the Circuits and which have to manage reservations and inventories of groups, individual and series. This software allows in particular: - the composition of standardized and specific routes - development of estimate according to specific routes or particular requests of the customer; - the automatic calculation of the ratios of sales taxes - the automatic emission of the routes and other instructions - the automatic impression of the vouchers - the automatic fax-modem sending of the reservations and cancellations to the providers. The Gestion system of receptive takes account of the whole of the factors with which the towers operators must compose, including the number of passengers, the distribution of the rooms, the exemptions from payment, the taxes, etc. All Tours-Operators do not manage their operations in the same way. It was built to adapt in a reliable way to the specific characteristics of a Tour-operator to progress with them. Itincreases the performance of the Tour operators and their personnel, by offering to their customers Travel-Agencies a fast and effective service.

Gestion Des Plaintes
Gestion des plaintes La qualit du service la clientle est l'un des facteurs cls de la survie et du dveloppement des entreprises d'aujourd'hui. En tant que pourvoyeurs de services obtenus dans divers pays, les grossistes en voyage sont soumis des normes de qualit qui varient normment d'un pays l'autre, voire d'un fournisseur l'autre. Pour grer cette diversit, Monac'Oh! Data a conu le systme de Gestion des plaintes. Il s'agit d'un logiciel de contrle et d'valuation destin aux services la clientle de grossistes en voyage et qui permet d'tablir et d'analyser des donnes statistiques de traitement des plaintes partir de paramtres dtermins par l'utilisateur. Parmi les nombreuses applications de Gestion des plaintes, mentionnons notamment : - la production des rapports personnaliss sur le suivi des plaintes et des rglements ; - l'valuation des fournisseurs et des produits offerts ; - la dcouverte des plaignants abusifs ; - le contrle des compensations montaires ; - l'aide la prparation d'une dfense lgale ; - l'analyse du niveau de satisfaction de la clientle par produits et par rgion. En donnant accs un contrle accru des ces variables, Gestion des plaintes permet de rehausser la qualit du service, d'accrotre la satisfaction de la clientle et d'amliorer la rentabilit de l'organisation long terme.

Gestion Du Personnel Navigant Technique
Gestion du personnel navigant technique Lorsque les pilotes et le personnel navigant d'une compagnie d'aviation effectuent leurs demandes d'affectation ou 'bids', les responsables de la gestion doivent tenir compte d'une srie de facteurs qui occasionnent des contournements la liste d'anciennet. Selon les contrats ou conventions en vigueur dans une entreprise, il peut tre extrmement difficile de dterminer la rpartition idale du personnel et de connatre les variations de cots d'un scnario de rpartition un autre. Adapt aux caractristiques des contrats ou conventions collectives de votre entreprise, le systme Gestion du personnel navigant technique est un logiciel d'aide la dcision destin aux responsables du service d'exploitation des compagnies d'aviation. Ce logiciel permet d'tablir une politique d'affectations et de rpartition du personnel efficace et peu coteuse. partir de plus d'une vingtaine de facteurs diffrents dont les congs, les priorits dans les demandes d'affectation, l'anciennet ou le nombre d'heures de vol, le logiciel permet notamment d'effectuer des simulations d'affectations et de cots l'intrieur desquelles vous contrlez l'ensemble de ces hypothses. Vous pouvez ainsi crer divers scnarios d'affectation et dterminer prcisment de faon optimale la rpartition relle du personnel navigant technique, avec ou sans contournements la liste d'anciennet, avec l'ensemble des cots qui y sont relis. Gestion du personnel navigant technique comporte galement un volet administratif permettant de saisir les fiches personnelles et professionnelles de votre personnel navigant et d'effectuer une mise jour de leurs licences, tests d'aptitudes et examens mdicaux. Le systme permet aussi d'effectuer un suivi rgulier de ces diverses caractristiques.

Cohtaxion
Cohtaxion Software presentation Possessing speed and reliability, as its two main attributes, Cohtaxion software targets tour operators and meeting planners. It enables to create, calculate and operate package tours destined mainly for groups. Cohtaxion allows much flexibility to calculate cost estimates and provides all management operations such as reservations, updates, cancellations, the sending of rooming lists, the print out of vouchers and itineraries. Efficient, integrated software Cohtaxion is a work tool that integrates all daily functions and centralizes all the relevant information for the administration of package tours. It offers a very effective follow up, enabling users to save a considerable amount of time in their everyday tasks. Cohtaxion stands out by: An elaborate and precise calculation of quotations Creation of itinerary and calculation of quotations Calculation of the quotation in different currencies Possibility of calculating the sales price per person: -for a specific tour at a determined date -according to supplier prices or according to prices determined by users -by taking into account suppliers complimentary service policies, if applicable -by taking into account FOC, mark up and the inflation Provision for commissions to be paid to the travel agency Possibility of modifying the mark up and the inflation for an entire tour and/or per service Possibility of rapidly recalculating a quotation according to different criterias such as the number of participants, prices, taxes, FOC, commissions, the mark up, the inflation Determination of the break-even point for each different cost quotation Calculation of actual sales prices Adjustment of final sales price before submitting quotation proposal to customer Issue of a personalized proposal to the customer according to the number of participants Detailed breakdown of all the costs A flexibility for calculating purchase and sales taxes Easy and flexible application of all purchase tax figures Possibility of applying a reduction or rebate of purchase or sales taxes Possibility of four different methods for the calculation of the sales tax: - Canada package tour which uses the taxable percentage method (ratios) - Canada la carte which individually taxes each service - International which adds a sales tax on the final sales price - No taxes which calculates a tour without any purchase or sales tax Sales tax rebate for non-residants A simple and efficient management of all operations Database for suppliers, services, allotments, actual or estimated prices The sending of documents to suppliers such as reservations, cancellations, updates, rooming list in the supplier's language Follow up of all the files Automatic print out of vouchers, rooming lists, escorted itineraries and hotels lists Creation of modifiable templates of vouchers A software generating complete reports Submitting of quotations and itineraries to the customer Accounting report of sales tax ratios (Canada package tour) List of hotels, suppliers and groups Rooming list Print out of vouchers Escorted itineraries Billing report for quotations calculated as per the Canada la carte method Analysis of gross mark-up Breakdown of all costs An efficient management of suppliers and of customers/travel agencies Quick access to different supplier files with detailed information and description on services, costs, services free of charge, applicable taxes Quick access to all customer/travel agency files with detailed information on name, banner, commission rates, taxes on commission Freedom of choice to use different parameters Classification of the different types of services rendered by suppliers Management of exchange rates of different currencies Calculation of the mark-up by multiplying or dividing by the percentage Recording of pro forma documents sent to suppliers for: -reservations -cancellations -updates -rooming lists Conclusion Cohtaxion is a software for managing package tours, easy to use and to update. It promotes new sales by enabling users to quickly respond to requests for quotations. Furthermore, it increases the efficiency of users by offering a better control between each different step, from the data input of suppliers and the creation of the itinerary to the post operational follow up. All of these advantages will help your company exceed planned objectives. Cohtaxion is the tool for you.

Services