Company Overview

Interactive Computers & Multimedia is a leading business performance improvement company offering comprehensive multimedia solutions to suit our clients' training needs.

IC&M represents over 300 training programs from the training industries most reputable and respected companies from around the world. IC&M empowers clients with the most innovative and effective training solutions available - thereby providing skills, increasing productivity, reducing training costs and increasing employee retention.

Most importantly, IC&M works closely with companies to gain an understanding of their training needs, corporate culture, and the technology available for content delivery. This consultative process coupled with IC&M's extensive experience and broad range of products and services provides for practical recommendations to solve a client's training needs.

MEDIA: CD-ROM, Inter/Intranet(WBT), CBT, Laserdisc, Video, Books

TOPICS: Management Effectiveness, Customer Service, Computer Skills, Supervisory Skills, Leadership, Project Management, Sales, Communication Skills, Team Building, Telephone Skills, Personal Effectiveness, Career and Life Planning, and more....

COURSEWARE PUBLISHERS: Harvard Business School, Glencoe, Tarragon, Wilson Learning, Infosource, Intercom, Training Direct, Xebec, Eduperformance, ITC, CTSC, Gartner Group, and more...

LANGUAGES: Courseware is available in English and French.

OTHER: Menuing and Tracking Software Registration and Scheduling Software Surveying Software Testing Software Computer Hardware and Laptops.

Company Information

Additional Details

Legal Name: Sher & Associates II Incorporated

Number of Employees: 7

Contacts

Products

• Edu-performance

  EDU-PERFORMANCE CANADA Le multimedia au service de votre formation

  Formation a WordPerfect 6.0;

  Formation a Microsoft PowerPoint 7.0;

  Formation a WordPerfect 6.1;

  Formation a Microsoft Access 7.0;

  Formation a Microsoft Word 6.0;

  Formation a Internet avec Netscape 3.0;

  Formation a Microsoft Word 7.0;

  Formation a Microsoft Outlook 97;

  Formation a Microsoft Word 97;

  Formation a Windows 95;

  Formation a Microsoft Excel 5.0;

  Formation a Lotus Word Pro;

  Formation a Microsoft Excel 7.0;

  Formation a Microsoft PowerPoint 97;

  Formation a Microsoft Excel 97;

  Formation a Microsoft Access 97

• Financial Times Management

  Financial Times Management has been pioneering new training solutions and service innovations. They have lead the way in the development of multimedia as a highly efficient methods of sales training in today's interactive learning environment.

  PERSONAL SKILLS:

  • An Introduction to Assertiveness: This course is for

  anyone who wants to be a more effective communicator, whether they are currently too passive, too aggressive, or somewhere in between.

  • Making Quick Decisions: This interactive program will

  help anyone who needs to practice time management skills in real life situations.

  • Principles of Time Management: Looks at the general

  concepts of time management and analyses how efficiently time is used. It teaches principles to help you to make more productive use of your time.

  • Practicing Time Management: Shows you how to deal with

  disruption and develop the skills which will enable you to make the very best use of your working day.

  • The Art of Negotiating: This course uses a series of

  dramatic sequences to help you learn and apply the techniques you need to achieve win-win every time.

  PEOPLE MANAGEMENT

  • Coaching for Success: Explains the chemistry of the

  coaching partnership and gives practical, step-by-step guidance on the coaching process itself.

  • Delegation: Will sharpen your delegation skills, and

  help you get a picture of your own attitudes. All managers and supervisors will be more effective as a result of this course.

  • Essential Interviewing Skills: Teaches you basic

  interviewing skills which are the bedrock of good communication. It reinforces the vital basics so often overlooked in a busy working environment.

  • Recruitment Interviewing: Teaches you the specialist

  skills you need, and gives you a chance to practice, so when you do it for real you get it right every time.

  • Grievance & Disciplinary Interviewing: Knowing the

  right techniques to use can ease both parties through these often stressful interviews. This course gives you all the guidance you need, and a chance to practice what you have learned.

  • Appraisal Interviewing: Shows you how to conduct

  appraisal interviews which will motivate your staff and help them to spot their weaknesses, and eradicate them.

  • Building a Partnership: Managers will only get their

  policies converted into actions if they work well with their supervisors. This course explains the critical first step in building such a relationship.

  • Effective Communication: Shows team leaders how to

  talk to groups and be sure the message is getting across, and how to listen to people, and get on with them.

  • Getting the Work Done: Shows supervisors and managers

  how to organize themselves and their teams so that the work gets done on time and correctly.

  • Developing People: Shows you how to develop your staff

  to fulfill their and your potential, both as individuals and as team members.

  PROJECT MANAGEMENT

  • The Process: Will take you through four key areas that

  will ensure you and your team to know how to avoid problems and as a results improve resource scheduling and reduce costs.

  • Planning: Tools and Techniques: Takes you step by

  step through the appropriate tools and techniques and looks at ways to reduce costs and improve resource scheduling.

  • Tracking & Control: Will give you and your team the

  skills you need to keep your projects on course, and give you the confidence to take appropriate action if things do start to slip.

  FINANCE

  • How Money Works in Business: You are given a business

  to run with a profit target to achieve. During this exercise you are introduced to simple balance sheets and profit and loss accounts.

  • Budgeting: Will demystify the aspects of finance for

  managers who have no financial training, but need to have a good grasp of budgeting skills so they can manage with an awareness of the business profitability.

  • Controlling Working Capital: Explains the elements of

  working capital and why it must be controlled. You are asked to review the affairs of a small fashion company with a cash flow crisis, using a variety of control methods.

  • Improving Your Profitability: Tasked with running your

  own market stall, you will look at profitability, trading profit, fixed assets and working capital, business performance and any problems which may arise.

  CUSTOMER CARE: Power to the Customer: This course will help you establish excellent customer service by empowering your front line staff to handle service issues. It will give them the knowledge and confidence they need to deal with customers requests responsibly and efficiently.

  QUALITY

  • The Quality Program: This course will address the

  inherent need in any business for a system that guarantees quality as the basis for productivity and efficiency.

  • An Introduction to Statistical Process Control: This

  course has been developed to introduce production operators, supervisors and management to the basic concept of SPC, and its role in controlling quality through improved process performance.

  OFFICE SAFETY

  • Working with Display Screen Equipment: This course

  covers all the key points regarding office environment, workstations and the operator, using a tutorial style.

  SALES

  • Ready to sell: This program concentrates on

  preparation and making sure that you have the knowledge you need;

  that you are prepared and make the best possible impression; that you identify and target the customers with most potential, and that you succeed in getting face to face with the right person

  • Staring to Sell: This program concentrates on the

  crucial early stages of the call -- ensuring that you make an effective presentation using appropriate language.

  • Sold: This concentrates on the final stages of the

  call and after sales service--identifying and handling objections; negotiation; closing the sale; developing a trusting relationship and providing after sales service.

• Harvard Business School
• Infosource

  MS OFFICE 4.2 Introduction MS OFFICE 7.0 Introduction, Intermediate MS OFFICE 97 Introduction, Intermediate and Advance Word 6.0 Word 7.0 Introduction Word 7.0 Intermediate Word 97 Introduction Word 97 Intermediate Word 97 Advance Excel 5.0 Excel 7.0 Introduction Excel 7.0 Intermediate Excel 97 Introduction Excel 97 Intermediate Excel 97 Advance PowerPoint 4.0 PowerPoint 7.0 Introduction PowerPoint 7.0 Intermediate PowerPoint 97 Introduction PowerPoint 97 Intermediate PowerPoint 97 Advance Access 2.0 Access 7.0 Access 97 Introduction Access 97 Intermediate Access 97 Advance WordPerfect Lotus Windows NT 4.0 Windows 95 Windows 3.1 more.....

• Intercom

  *Managing Performance *Civil Treatment for Managers *Achieving Service Excellence

  TELEPHONE SKILLS *Determining Caller Needs *On Incoming Calls *How to Handle the Irate Caller *Do's & Don'ts of Customer Service

  BUSINESS WRITING *Effective Writing *Effective Editing *Good Grief, Good Grammar *More Good Grief, Good Grammar

• Learning Insights

  Learning Insights bring the world of business and finance to desktops. The products strategically combine applied financial concepts; sound business practice and innovative learning theories to help businesses rapidly increase their professional performance.

  Corporate Finance Advisor: The product is designed for financial professionals who develop, influence, evaluate and implement capital budgeting, financial policy and capital structure decisions. It is relevant for mid-and-entry-level professionals.

  • Operating Strategy: Valuing the company

  Assess the operating plan

  • Financing Strategy: Designing Capital Structure

  Evaluate pro forma effect on shareholder value

  • Ownership Strategy: Maximizing Shareholder Value.

  Anticipate a strategic buyers perspective

  The Derivatives Workbook: Product helps user understand derivatives terms and concepts and obtain quick fair value pricing for products used in real world risk management applications.

  Risk Insights: Product uses commentary, stories and case studies related by 15 leading experts. Risk Insights begins with foundational information and proceeds to more sophisticated levels.

  Capital Raising Alternatives: Provides financial practitioners easy access to comprehensive information on the full spectrum of capital raising instruments.

• Mcgraw-hill/Glencoe

  LEADERSHIP WEB: Four leadership roles are broken down into 30 business competencies vital to the developing manager. Focusing on practical, immediately applicable skills rather than impractical theories, the Leadership Web provides a structure for practising and applying these skills in your own organization.

  Working with Others Establishing goals and expectations Recognizing and Rewarding Behaviour Involving and Empowering Others Coaching and Developing Others Managing Conflict Managing a Diverse Workforce Communicating Effectively Dealing with the Problem Employee

  Personal Productivity Developing Career & Personal Life Skills Managing Time and Stress Making Effective Presentations Writing Effectively Managing Projects Thinking Creatively

  Continuous Improvement Building a Framework for Continuous Improvement Understanding and Reducing Process Variation Solving Problems Improving Processes Using Tools for Continuous Process Facilitating Groups Promoting Teamwork and Co-operation Providing Customer Service

  General Management Competencies Planning and Organizing for Performance Coordinating and Monitoring for Performance Using Financial & Quantitative Data Thinking Strategically Managing Change Interviewing for Selection and Promotion Appraising Employee Performance Understanding Employment Law

  UPGRADE: Through a high quality, easy to use interactive format, Upgrade enables trainees to learn a variety of skills---from blueprint reading to industrial safety to statistical process control. The program also includes a management software program that allows you to edit lessons and track trainee performance.

  Instrumentation and Control Introduction Measurement Devices Control Devices Troubleshooting

  Blueprint Reading:

  General Print Reading Process and Instrumentation Drawing Electrical Print Reading Mechanical Prints

  Pneumatics Introduction Control Devices Actuators Troubleshooting

  Programmable Controllers How PLCs work Ladder logic Troubleshooting

  Industrial Safety Hazard Communication Lockout/Tagout Confined Space Entry Respirator Use Personal Protective Equipment Applied Ergonomics HM-126F Forklift safety

  General Skills TQM ISO 9000 Hand and Power Tools Troubleshooting Skills Measuring and Gauging

  Machining Principles of Machining Metal cutting Machinery CNC Machine Systems

  Electrical/Electronics Basic Electricity DC Circuits AC Circuits Motors and Transformers Intro to Electronics Solid State Theory Digital Electronics

  Hydraulics Introduction Pumps and Accumulators Flow Control Pressure Controls Actuators Troubleshooting

  Statistical Process Control Basic SPC Advanced SPC

• Tarragon Can I...? Series

  CAN I....? Performance Improvement Series

  • are Competency based
  • include Optional Pre and Post Testing
  • include Administration and Tracking System
  • include facility to add you logo, text, and sound to introduce

  the course

  The audience for the CAN I...? series is anyone seeking professional development to enhance their performance and contribution in the workplace.

  • Making your time count: In reality, time management

  is really self management. This course provides the skills and strategies to manage yourself to achieve your goals.

  • Exceeding you Customers Expectations: Develops new

  and practical skills for anyone in an organization for whom providing high levels of both internal or external customer service has been identified as a priority.

  • Negotiating for a Positive Outcome: Good negotiation

  skills ensure that we all work cooperatively and therefore more productively.

  • Taking in Information Effectively: Deals with taking

  the information in while getting your message across and is all about communicating information to others.

  • Getting your Message across: This course deals with

  communicating information to others. This course provides skills and strategies to achieve this aim

  • Participating In Project Teams: The success of a

  project is usually due in part to teamwork. This course aims to ensure that those joining project teams are able to add their full value from the start.

  • Coaching in the Workplace: Coaching enables skills

  and experience to be passed on by one employee to another, in a way that minimizes the disruption to established routines.

  • Dealing with Conflict: The most desirable method to

  handling conflict is the win/win approach. This course provides the means to help people work as partners not opponents.

  • Turning Problems into Opportunities: To

  successfully solve problems you need to have a positive attitude which enables you to view them as opportunities rather than barriers to success.

  • Everyone Sells: This course provides an

  understanding to assist you to maximize the value of your products and services to your customer, and hence your value to your organization.

  • Thinking Creatively: Will enable you to develop

  attitudes which will enhance your creative ability and demonstrates a number of skills and techniques you can apply to any situation.

  • Listening Effectively: To listen effectively you

  need to be both attentive and retentive. This course will show you how to process and retain more of the information you hear.

• Training Direct (ftm)

  See FINANCIAL TIMES MANAGEMENT for course descriptions

  PERSONAL SKILLS *An Introduction to Assertiveness *Making Quick Decisions *Principles of Time Management *Practising Time Management *The Art of Negotiating

  PEOPLE MANAGEMENT *Coaching for Success *Delegation *Essentials of Interviewing Skills *Recruitment Interviewing *Grievance and Disciplinary Interviewing *Appraisal Interviewing *Building a Partnership *Effective Communication *Getting the Work Done *Developing People

  FINANCE *How Money Works in Business *Budgeting *Controlling Working Capital *Improving Your Profitability

  CUSTOMER CARE *Power to the Customer

  PROJECT MANAGEMENT *The Process *Planning: Tools and Technique *Tracking and Control

  QUALITY *The Quality Programme *An Introduction to Statistical Process Control *An Introduction to Total Quality Management

  OFFICE SAFETY *Working with Display Screen Equipment

• Wilson Learning

  CD-Rom programs featuring a training consultant with video, sound, slide shows, games and simulations. Titles include:

  • Start to Sell: Focus your time and energy on getting in

  front of the people who will best help you develop your business.

  • Sell to Needs: People love to buy, they hate to be

  sold. If you understand your customers needs, you can identify and present a solution that bridges the gap between what they have and what they want.

  • No Trust? No Sale! Trust is the key to building

  effective and long-term sales relationships.

  • Connect for Success: If you want to connect with and

  influence others, it is important to communicate with them in ways in which they are comfortable.

  • Keep your Cool: We cant control all of the events in

  our lives, but we can choose how we react to them.

  • Create Your Dream Job: Learn to be your own career

  counselor by helping three individuals explore answers to important questions about their talents, interest, and preferred environment.

  • Repacking Your Bags: Learn how to unpack and repack

  your physical, emotional, and intellectual baggage and put together a plan for personal fulfilment.

  • Relate With Ease: Improve your interactions with others

  by reducing misunderstandings, arguments, and tension.

  • Decide for Sure: The ability to make decisions helps

  you to avoid future problems as well as to find solutions to existing problems.

  • You Can Lead: A leaders skill is in communicating

  ideals and motivating others to realize their own sense of purpose.

• Xebec

  All of their products are designed around a set of core values;

  beliefs they have about customers, character and relationships. They are committed to effective learning for the people who use their courses for self development, and to results for those who buy them.

  COMMUNICATION SKILLS

  • Business Calls: Teaches employees how to build

  effective business relationships which leave a lasting, positive, impression. The emphasis is on doing and exploring using case studies taken from a wide range of organizations.

  • Business Words: Will improve the efficiency of your

  organizations written communications - and help avoid misunderstandings that decrease productivity and hurt morale. Checklists help pinpoint goals and assist students to be more persuasive.

  • Business Communications: Helps employees do a better,

  more productive job by listening with understanding, asking the right questions, interpreting body language and getting their point across more effectively.

  • Business Meetings: Through real-life scenarios this

  course helps employees learn the secrets of contributing to and running successful meetings.

  MANAGEMENT SKILLS

  • Leading Teams: Gives employees opportunities to take

  on the role of team leader through interactive simulations. Students get practice and advice on motivating people, handling conflict, setting goals and building a team culture.

  • Managing Tasks & Activities: Helps managers master

  time management, project planning, delegation and problem solving.

  • Managing Performance: Offers managers a system to

  improve employee performance and motivation through a series of practical steps that make appraisal a continuous process.

  • Coaching for Results: Shows managers how to help

  employees improve performance and motivation. Through case studies, students are shown how to set up a coaching relationship and make it work.

  FINANCE FOR NON FINANCIAL MANAGERS

  • Money in Business 1: Introduction to Business Finance

  makes basic business finance concepts easy to understand for anyone.

  • Money in Business 2: Managing Cash Flow for Profit

  explains what cash flow is and why good management of cash flow is so crucial.

  • Money in Business 3: Effective Budgeting leads

  students through the entire budget process from preparation to evaluation of options to follow-up.

  CUSTOMER SERVICE

  • Customer Service Excellence 1: Getting ready for

  Customers helps meet the challenge to assure that excellent customer service permeates through the organization.

  • Customer Service Excellence 2: Successful Customer

  Contact helps employees succeed with every customer interaction - on the phone, in writing, or in person. The course is designed to help employees CARE - Contact, Analyze, Respond and Exceed.

  • Customer Service Excellence 3: Excellence in Demanding

  Situations explores a range of techniques employees can us to solve problems and retain customers.

  ORGANIZATIONAL COMMUNICATIONS

  • New Employee Orientation: helps provide employees with

  basic information key to starting a new job (health and safety, security, legal, customer service, written and oral communications).

  BUSINESS IN SIGHT

  • Marketing: helps executives and managers identify,

  evaluate and satisfy customer needs.

  • Business Strategy: helps managers understand the art

  of business strategy. It provides them with techniques to analyze situations strategically, formulate options, and make critical decisions. It also show them whats involved in translating strategy into action.

NAICS Categories

• 511210 Software Publishers

Additional Information