Address:
31-1241 Denison St.
Markham, ON L3R 4B4
CA
Mailling Address:
31-1241 Denison St.
Markham, ON L3R 4B4
CA
Phone:
(905) 470-7070
Toll Free:
1(800) 363-4223
Fax:
(905) 470-8114
Map it:
Click Here
Website:
http://www.innings.com
Innings Telecom Inc.
Innings' product line includes Call Sequencers and ACDs
(Automatic Call Distributors). The Call Sequencers market under
the name 'CallWorks' services branch offices and retail stores
of up to 12 telephone lines, ideal for operations that receives
large number of incoming calls and may have or not have
dedicated staff to take these calls.
For more sophisticated call centers, we manufacture integrated
CTI-based ACD systems for Northern Telecom's Norstar and
Comdial's DXP digital key telephone systems. Our ACD systems
provide facilities comparable to systems that cost tens of
thousands of dollars more.
Innings continues to actively research its market in order to
offer customers the products and features they require. As part
of our corporate commitment to provide the best call-center
solutions, we offer our customers the services of our design
facilities, which provide outstanding state-of-the-art
technology for products that meet the specific needs of the
customers.
Company Details
Year Established:
1982
Total Sales ($CDN):
$1,000,000 - $5,000,000
Number of Employees:
35
Company Information
Ed Cheung
Title:
Chief Executive Officer
Area of Responsibility:
Management Executive
Telephone:
(905) 470-7070
Fax:
(905) 470-8114
Edward Cheung
Title:
Director
Area of Responsibility:
Domestic Sales & Marketing
Telephone:
(905) 470-7070
Fax:
(905) 470-8114
Email:
Click Here
Mary Wong
Title:
Marketing Co-ordinator
Area of Responsibility:
Domestic Sales & Marketing
Telephone:
(905) 470-7070
Fax:
(905) 470-8114
Email:
Click Here
Products
Telecommunications Equipment, Nes
Acd
Innings provides ACD for both Norstar and Comdial DXP digital
telephone systems. It distributes workload evenly among agents
thus enhancing productivity. When no agents are available,
Innings ACD provides a waiting queue for incoming calls and plays
out prerecorded announcements. Comprehensive statistical reports
are also provided, allowing efficient management of call center
resources.
Communication Systems & Equipment
Callworks
New Product (CallWorks) It is an Incoming Call Processing System
for informal call center setup. Agent that handle incoming
calls as well as other duties.
Services