Innings Telecom Inc.
Markham, ON
Company Overview
Innings' product line includes Call Sequencers and ACDs (Automatic Call Distributors). The Call Sequencers market under the name 'CallWorks' services branch offices and retail stores of up to 12 telephone lines, ideal for operations that receives large number of incoming calls and may have or not have dedicated staff to take these calls. For more sophisticated call centers, we manufacture integrated CTI-based ACD systems for Northern Telecom's Norstar and Comdial's DXP digital key telephone systems. Our ACD systems provide facilities comparable to systems that cost tens of thousands of dollars more.
Innings continues to actively research its market in order to offer customers the products and features they require. As part of our corporate commitment to provide the best call-center solutions, we offer our customers the services of our design facilities, which provide outstanding state-of-the-art technology for products that meet the specific needs of the customers.
Company Information
Physical Address
31-1241 Denison St.
Markham, ON L3R 4B4
CA
Mailing Address
31-1241 Denison St.
Markham, ON L3R 4B4
CA
Additional Details
Legal Name: Innings Telecom Inc.
Number of Employees: 35
Total Sales ($CDN): $100,000 - $200,000
CA
Government of Canada, Government of Ontario Ford Motor, American Express, Domino Pizza, TD Bank, Royal Bank
Contacts
Ed Cheung
Title: Chief Executive Officer
Area of Responsibility: Management Executive
Phone: Show phone
Fax: Show fax
Edward Cheung
Title: Director
Area of Responsibility: Domestic Sales & Marketing
Phone: Show phone
Fax: Show fax
Email: Show email
Mary Wong
Title: Marketing Co-ordinator
Area of Responsibility: Domestic Sales & Marketing
Phone: Show phone
Fax: Show fax
Email: Show email
Products
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Acd
Innings provides ACD for both Norstar and Comdial DXP digital telephone systems. It distributes workload evenly among agents thus enhancing productivity. When no agents are available, Innings ACD provides a waiting queue for incoming calls and plays out prerecorded announcements. Comprehensive statistical reports are also provided, allowing efficient management of call center resources.
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Callworks
New Product (CallWorks) It is an Incoming Call Processing System for informal call center setup. Agent that handle incoming calls as well as other duties.
- Communication Systems & Equipment
- Telecommunications Equipment, Nes
NAICS Categories
Additional Information
334210
ISO 9001
D000-Information Processing and Related Telecommunications Services
Brazil, Mexico, United Kingdom, United States, Alabama, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, Ohio, Pennsylvania, Texas, Washington
Australia, Hong Kong, Japan, Alaska, Arizona, Arkansas, Delaware, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming