Go4Results!
Our company president, George Olds, has 27 years of expertise in
travel and toursim with Canadian, American and International
airlines, as well as Ontario's Ministry of Tourism. For more
than 12 years, he provided best-in-class training for two of
Canada's largest travel management firms (Rider and American
Express) and for SABRE, the computer division of American
Airlines.
He is a Certified Instructional Designer, and has recieved
awards for customer service from American Airlines, IATA and
from American Express.
He designed The Great Call Program (a call centre quality
assurance system), helping maximize quality, customer
satisfaction and productivity nation-wide. He is also certified
to deliver the Gilmore Group's Unforgettable Customer Service
and AchieveGlobal's Achieving Extraordinary Customer Service.
He is an award-winning public speaker with a proven ability to
communicate and present to all levels of audiences. His job is
to help you achieve results, individually or as a team. He makes
training fun and his hands-on, practical workshops equip you
with the tools to succeed.
He delivers a choice of workshops that are ready-to-be-delivered
or custom-designed to meet your needs. He specializes in helping
companies evaluate the effectiveness of training from learner
satisfaction to the 4th level - does it make a difference to
your bottom line.
Company Details
Company Information
George Olds
Telephone:
(416) 466-6486
Email:
Click Here
Services
Communications Training
Customer Service Training
We provide best-in-class customer service training geared to the
tourism/hospitality/travel/transportation markets. 27 years
experience in the industry and 12 as an instructional designer
and facilitator, we teach 3 easy principles and give learners 5
useful tools to deliver on the Platinum Rule of customer service.
Sales Training
We teach sales people to go beyond success to significance. We
teach people to meet customers' needs and to stress features and
benefits of their products and services.
Presentation Skills Training
Our presentation skills class helps make better speakers. We
videotape presentations and give feedback and advice that
improves speakers' ability to communicate more effectively to
all audience levels.
Keynote And Conference Speeches And Seminars
Our president, George Olds, is an award-winning public speaker.
His keynotes enlight and delight conferences and help motivate
attendees. He custom designs speeches have captivated a broad
range of audiences and are guaranteed to fit your needs.
Some topics he has spoken on are: diversity and discrimination
in the workplace (To Speak Or Not To Speak: Communications And
Your Reputation); team participation (Those That Can...);
managing change in the 21st century (What Do You Do With A Wet
Baby?); call-centre behaviour management (I Never Said You
Lied); social justice and the power of words (Freedom's Just
Another Word); the role of the platinum rule in retaining
customers (Customer Service: It Ain't Rocket Surgery).