Company Overview

Genticity's Customer1 product was developed by a 600 person help desk call center that supported some of North America's largest companies. It was designed and developed by call center professionals for call center professionals. From the start it was designed to be intuitive and easy to use, with constant service rep feedback. As the call center and help desk have gone virtual, it has become possible for multiple agents, working from many locations, to function as a single call center. In some cases this has enabled a positive life style change as agents are able to work from home with all the functionality of a cluster based call center. Customer1's web based interface enables secure access from across the office, across town or half way around the world.

Genticity's head office is located in one of the Call Center capitals of North America. Nestled in the gentle hills of Prince Edward Island and surrounded by the rolling waves of the Atlantic Ocean, our team takes pride in combining our call center pioneering roots with our creative and practical nature. The ultimate result is software that is robust, proven, intuitive, friendly and second to none - in essence - the best customer contact center software ever - period!

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Additional Details

Legal Name: Genticity Inc.

Contacts

Products

• Customer1

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