Entretel Incorporated
*Telepro Call Centre Skills Development
-Dynamic, results-driven workshops
-Leading-edge self-study program
-Public Sessions - instructor led, customized, coaching, Train
the Trainer
*Call Centre Performance Analysis
-Standards development
-Call quality audits
*Managing the Hiring Process
-IVR screening, telephone interviews, profiting
-Hiring criteria validation testing
*Internet based soft skills training
-Telepro Online
Company Details
Year Established:
1988
Total Sales ($CDN):
$1,000,000 - $5,000,000
Number of Employees:
13
Company Information
Linda Mackenzie
Title:
President
Telephone:
(905) 842-8588
Fax:
(905) 842-7954
Email:
Click Here
M. Vitek
Telephone:
(905) 842-8588
Fax:
(905) 842-7954
Jan Vialoux
Title:
Administrative Assistant
Telephone:
(905) 842-8588
Fax:
(905) 842-7954
Email:
Click Here
Services
Education And Training Services - Telecommunications
Education And Training Services - Computer Related
Self-directed program internet-based
Telepro Online
Education And Training Services - Sales/Marketing
Telesales Training
Education And Training Services
Customer Service Skills Training
Education And Training Services - Supervisory
Telepro Coaching/Supervisory skills for all call centres
Education And Training Services - Analysis
Analysis of call centre performance
Education And Training Services - Design
Training Program Design
Training Services - Evaluation And Validation
Call Performance Assessment Program
Education And Training Services - Needs Assessement Studies
Needs Assessment - Call Centre
Education And Training Services - Curriculum Design
Telepro Program Design
Education And Training Services - Training Program Delivery
Telepro program delivery 1, 2 or 3 day
Education And Training Services - Training Of Trainers
Call Centre train the trainer