Company Overview

ConverTec's suite of Products are 'NORTEL Compatible' ConverTEc is a 'NORTEL Networks Developer Partner'

There is no question that the modern business environment is extremely competitive. In order to grow or maintain business, companies must deliver a higher level of personalized service than ever before to their customers. The question is, how do you deliver the higher service level?

By integrating the intelligence in your computer with the power and flexibility of your telephone, youll communicate more effectively and provide better customer service to win even more business.

The integration of computers and telephones is called Computer Telephony Integration (CTI). CTI, was at one time, very expensive and available only for very large systems, however today ConverTec has developed a suite of powerful CTI solutions that are targeted to small and medium size businesses. These solutions are ideal for enterprises looking for that competitive edge, that advantage over your competition. The result is better, faster more intelligent communications with your customers and your own personnel.

ConverTecs award winning CTI solutions go beyond the receptionist or call centre agent. They are designed to improve communications through-out an organization. For example;

Your sales or telemarketing department can realize huge productivity gains by allowing them to click on a phone icon to make an outbound call in a fraction of the time of manually dialing and without the inevitable dialing errors. Send a text message to an individual or an entire department alerting them of a caller holding or a sales department meeting. Manage your business better by tracking calls in and out of an office even if youre half way around the world. Have your customer information displayed on your PC screen even before you answer the call. Its amazing how this speeds up the transaction and pleases your customer by answering with their name. Allow your personnel to perform all their call-handling through their PCs, instead of spending time switching back and forth between computers and phones.

ConverTec CTI solutions are exclusive to the Nortel Networks Norstar and Business Communications Manager (BCM) phone systems. By utilizing Nortels Computer Telephony Engine, ConverTec has been able to fine tune each CTI application to maximize features, reliability and scalability.

ConverTec Inc. is a proud Developer Partner for Nortel Networks

Productivity gains can be measured immediately after implementing a ConverTec solution. Installations to date have reported system payback not in months or years, but in weeks or even days!

CALL Link has won many prestigious awards. These include;

'CTI Product of the Year' 'CRM Excellence Award' 'Teleconnect CTEXPO Best of Show'

Company Information

Additional Details

Legal Name: ConverTec Inc.

Number of Employees: 10

Total Sales ($CDN): $100,000 - $200,000

Contacts

Products

• Call Link For Norstar
• Console. Net For Nortel's Norstar Or Bcm

  Console. NET for Nortel Networks Norstar & BCM Console. NET from ConverTec Inc. Provides Enhanced Attendant Features and Increased Productivity. With the competitiveness of business today, the need to differentiate your company from the others is crucial. Organizations using a live Attendant to answer calls rely on the Attendant to present the image of the company to the caller. Todays Attendant requires a sophisticated, yet simple-to-use tool to help meet this challenge. Console. NET is the preferred solution because;

  Enhanced Customer Service

  Console. NET provides the capability for Attendants to answer and direct callers in a more informed and professional manner. The telephony function are transferred from the telephone to the desktop via a web browser - Internet Explorer. Telephony functionality are then handled by the click of a mouse. Telephone functions include: - Answer, Call Queuing, Hold, Park, Park/Page, Transfer (blind & screened), Conference Page (zone control & speaker), Voice Mail Transfer Voice Call, Dial Ability added to send scrolling text messages to the display of phones from Console. NET Added the ability to intercom and transfer calls to remote BCMs and Norstar systems Added the ability to transfer a call directly into a remote mailbox (no centralized voice mail required) New Telephone Messaging feature allows users to set their status using their phone (optional purchase, license enabled) New Call Waiting with Advanced Call Control feature added New PBX Server Manager utility added to manage all remote (networked) sites from one central PC

  Console. NET displays a directory of extensions and their respective status. The Attendant can organize the extensions by groups such as Sales or Support. Extension buttons may be viewed by extension #, extension name, or both. Extension detail can also be added to inform the Attendant of information such as; caller ID name and number, DNIS/DID, line used, call duration plus much more.

  Colour is used extensively to allow the Attendant to quickly identify both line and extension status. Calls on Hold, Ringing, Parked and Conference calls are all quick and easy to distinguish between via colour. Extension buttons also change colour depending upon their condition including; Idle, Active, Do Not Disturb, Ringing and Dialing.

  Console. Net is Evolutionary, not Revolutionary Access to Console. NET is via a web browser such as Microsoft's Internet Explorer. Developed with Microsoft. NET, Console. NET utilizes technologies such as Web Services, XML, HTML and SOAP. Benefits of these new technologies are;

  Browser Access, no installation is required LAN or Web access Extension status of remote/networked Norstar or BCM systems Standards based Provides platform for future. NET products such as speech recognition and IVR From anywhere you have LAN or Web access, you have access to your Norstar or BCM phone system. If you are using a Nortel Networks BCM, add an ip telephone and begin answering and directing calls remotely. Owners and Managers of an organization may login from home or half way around the world to monitor call activity along with viewing Console. NET call reports. Managing todays business requires information from a number of sources. Console. NET provides information related to telephone calls both into and out of an office along with intercom calls between employees. Reports provided by Console. NET are;

  Calls by Customers, Call type to Extensions, Extension Directory Report, Outbound Call Monitoring, Call Duration

  Multilingual Support Console. NET supports English, Canadian French, Italian, German and Spanish with additional languages being added in the future.

NAICS Categories

• 541510 Computer Systems Design and Related Services

Additional Information