ConverTec Inc.
ConverTec's suite of Products are 'NORTEL Compatible'
ConverTEc is a 'NORTEL Networks Developer Partner'
There is no question that the modern business environment is
extremely competitive.
In order to grow or maintain business, companies must deliver a
higher level of personalized service than ever before to their
customers. The question is, how do you deliver the higher
service level?
By integrating the intelligence in your computer with the power
and flexibility of your telephone, youll communicate more
effectively and provide better customer service to win even
more business.
The integration of computers and telephones is called Computer
Telephony Integration (CTI). CTI, was at one time, very
expensive and available only for very large systems, however
today ConverTec has developed a suite of powerful CTI solutions
that are targeted to small and medium size businesses. These
solutions are ideal for enterprises looking for that
competitive edge, that advantage over your competition. The
result is better, faster more intelligent communications with
your customers and your own personnel.
ConverTecs award winning CTI solutions go beyond the
receptionist or call centre agent. They are designed to
improve communications through-out an organization. For
example;
Your sales or telemarketing department can realize huge
productivity gains by allowing them to click on a phone icon to
make an outbound call in a fraction of the time of manually
dialing and without the inevitable dialing errors.
Send a text message to an individual or an entire
department alerting them of a caller holding or a sales
department meeting.
Manage your business better by tracking calls in and
out of an office even if youre half way around the world.
Have your customer information displayed on your PC
screen even before you answer the call. Its amazing how this
speeds up the transaction and pleases your customer by
answering with their name.
Allow your personnel to perform all their call-handling
through their PCs, instead of spending time switching back and
forth between computers and phones.
ConverTec CTI solutions are exclusive to the Nortel Networks
Norstar and Business Communications Manager (BCM) phone
systems. By utilizing Nortels Computer Telephony Engine,
ConverTec has been able to fine tune each CTI application to
maximize features, reliability and scalability.
ConverTec Inc. is a proud Developer Partner for Nortel
Networks
Productivity gains can be measured immediately after
implementing a ConverTec solution. Installations to date have
reported system payback not in months or years, but in weeks or
even days!
CALL Link has won many prestigious awards. These include;
'CTI Product of the Year'
'CRM Excellence Award'
'Teleconnect CTEXPO Best of Show'
Company Details
Year Established:
1998
Total Sales ($CDN):
$500,000 - $1,000,000
Number of Employees:
10
Company Information
Bill Wilson
Title:
President
Telephone:
(905) 469-0413
Fax:
(905) 469-1202
Products
Call Link For Norstar
Console.Net For Nortel's Norstar Or Bcm
Console.NET for Nortel Networks Norstar & BCM
Console.NET from ConverTec Inc. Provides Enhanced Attendant
Features and Increased Productivity. With the competitiveness
of business today, the need to differentiate your company from
the others is crucial.
Organizations using a live Attendant to answer calls rely on
the Attendant to present the image of the company to the caller.
Todays Attendant requires a sophisticated, yet simple-to-use
tool to help meet this challenge. Console.NET is the preferred
solution because;
Enhanced Customer Service
Console.NET provides the capability for Attendants to answer
and direct callers in a more informed and professional manner.
The telephony function are transferred from the telephone to
the desktop via a web browser - Internet Explorer. Telephony
functionality are then handled by the click of a mouse.
Telephone functions include:-
Answer, Call Queuing, Hold,Park, Park/Page,
Transfer (blind & screened), Conference
Page (zone control & speaker),Voice Mail Transfer
Voice Call, Dial
Ability added to send scrolling text messages to the display of phones from Console.NET
Added the ability to intercom and transfer calls to remote BCMs and Norstar systems
Added the ability to transfer a call directly into a remote mailbox (no centralized voice mail required)
New Telephone Messaging feature allows users to set their status using their phone (optional purchase, license enabled)
New Call Waiting with Advanced Call Control feature added
New PBX Server Manager utility added to manage all remote (networked) sites from one central PC
Console.NET displays a directory of extensions and their
respective status. The Attendant can organize the extensions by
groups such as Sales or Support. Extension buttons may be
viewed by extension #, extension name, or both. Extension
detail can also be added to inform the Attendant of information
such as; caller ID name and number, DNIS/DID, line used, call
duration plus much more.
Colour is used extensively to allow the Attendant to quickly
identify both line and extension status. Calls on Hold,
Ringing, Parked and Conference calls are all quick and easy to
distinguish between via colour. Extension buttons also change
colour depending upon their condition including; Idle, Active,
Do Not Disturb, Ringing and Dialing.
Console.Net is Evolutionary, not Revolutionary
Access to Console.NET is via a web browser such as Microsoft's
Internet Explorer. Developed with Microsoft.NET, Console.NET
utilizes technologies such as Web Services, XML, HTML and SOAP.
Benefits of these new technologies are;
Browser Access, no installation is required
LAN or Web access
Extension status of remote/networked Norstar or BCM systems
Standards based
Provides platform for future .NET products such as speech
recognition and IVR
From anywhere you have LAN or Web access, you have access to
your Norstar or BCM phone system. If you are using a Nortel
Networks BCM, add an ip telephone and begin answering and
directing calls remotely.
Owners and Managers of an organization may login from home or
half way around the world to monitor call activity along with
viewing Console.NET call reports.
Managing todays business requires information from a number of
sources. Console.NET provides information related to telephone
calls both into and out of an office along with intercom calls
between employees. Reports provided by Console.NET are;
Calls by Customers, Call type to Extensions, Extension
Directory Report, Outbound Call Monitoring, Call Duration
Multilingual Support
Console.NET supports English, Canadian French, Italian, German
and Spanish with additional languages being added in the future.
Services