Control-F1 Corporation

Control-F1

Location: Calgary, Alberta, Canada
Formed: May 1999

Control-F1 is an established leader in the Support Automation industry, offering a complete suite of products and services developed for todays support desk environments. Recognized by the industry for excellence and innovation, we provide solutions proven to enhance operational performance and support quality within diverse environments, ranging from the most typical technical support situations to the most complicated service requirements.

Our SupportBridge support automation tools are designed to increase the productivity of the support desk, reduce customer downtime, and improve user satisfaction. Combining our SupportBridge solutions with a superior service delivery model and partnerships with leading technology and support industry players, enables our customers to achieve rapid, low-risk implementation and user adoption.

Control-F1 is a venture-backed, privately-held company, headquartered in Calgary, Alberta and with offices throughout the United States.

Company Details

Year Established: 1999

Company Information

Hazel Nisbett
Title: Marketing Manager
Area of Responsibility: Domestic Sales & Marketing
Telephone: (403) 270-2407
Fax: (403) 668-5183
Email: Click Here

Bonnie Wiebe
Title: Accountant
Telephone: (403) 670-0891
Fax: (403) 668-5183
Email: Click Here

Products

Supportbridge Live Automation

Supportbridge Self Service Automation
SupportBridge Self Service Automation empowers customers to resolve their own computer problems without any technician intervention. From any entry point in the support system, such as a knowledge article, web site, or e-mail, customers can access automated tasks that will detect, diagnose, and resolve computer problems. If a customer requires or desires assistance from a technician, Self Service Automation delivers information about the problem to a technician, accelerating the resolution process.

Supportbridge Self Healing Automation
SupportBridge Self Healing Automation transforms support organizations from reactive to preventative. Issues are detected, diagnosed, and repaired before they impact the customer, reducing downtime and increasing the productivity of the organization.

Supportbridge Server
SupportBridge Server manages all of the infrastructure and workflow for each of the SupportBridge applications. SupportBridge Server was designed with security and flexibility as core design principles. Within a single platform, the applications, reporting, data, and automated tasks are integrated and easily activated, allowing the entire support automation suite to be focused on problem resolution.

Services