Company Overview

PROFILE

Over 19 years of progressive and diversified experience in the Telecommunications industry. Proven success in effectively and professionally managing projects, contracts, customer relations and people. A true leader that fosters an environment of trust, cooperation and teamwork. Extremely efficient and organized. A quick learner, very adaptable to change and able to make a positive impact in a very short time. Frequently consulted by peers and superiors. Strong oral and written communication skills, in both English and French. Excellent work ethics, as well as a strong sense of integrity and loyalty.

EXPERIENCE:

June 2001 to present Sole Proprietor Charlebois Consulting  Offering business consulting services, including Project Management, Business Analysis, Proposal Development and Process Engineering. Current and past customers include:

o Leclair and Associates: Research and Proposal Development

August 2000 to June 2001 Project Manager - Wireless DSL Product Development; Nortel  Planning and tracking of project level deliverables for the development of wireless access solutions providing high-speed data/internet capabilities o Developed project plan, directing the work of 25-30 engineers (using MS Project) o Identified risks and issues and was responsible for resolution management o Chaired weekly project review meetings  Member of the Integrated Project Team o Defined and tracked inter-function deliverables o Developed cross-function processes  Member of the Initial Deployment Teams. Successfully deployed 2 alpha systems.  Led implementation of change request processes and tools (Clarifys ClearQuality)  Led implementation of relationship processes with OEMs

January 2000 to July 2000 Professional Services - Senior Consultant; Nortel  Accountable for the development, sale and deployment of Nortel Network's Professional Services in the Operations Solutions portfolio o Developed responses to Request for Proposals/Quotes o Delivered custom solutions to customers, including consulting on processes and business practices o Frequent interface with customers and third party companies, as well as Nortel Networks personnel

April 1995 to December 1999 Regional Director - Carrier Relations; Bell Canada and Stentor Resource Center Inc.  Managed the wholesale correspondent relationship with major carriers in Canada, the U. S., Mexico and other international destinations o Developed business cases on establishing relationships with new carriers, or modifying existing ones o Developed and negotiated agreements o Oversaw implementation of networks, settlements and business processes with correspondents o Primed resolution of disputes with correspondents o Developed approach to unwind relationship with Former Stentor Companies  Developed and managed annual traffic plans accounting for in excess of $100M per year in settlement revenues to the Stentor companies  Dealt with Canadian and foreign regulatory bodies, including the CRTC, FCC and COFETEL

May 1994 to April 1995 Manager - Services Development; Stentor Resource Center Inc.  Accountable for development of the 800 Service and 900 Service Management Tool o Determined content of release based on marketing and business operations requirements o Established development schedule and release delivery, based on content and budget o Managed systems developer to schedule, scope and budget  Successfully implemented 2 major releases, instrumental in supporting services worth $600M to $700M in annual revenues to the Stentor companies

August 1992 to May 1994 Manager Implementation; Stentor Canadian Network Management  Project Manager for Stentor and the entire Canadian telecommunication industries implementation of 800 Number Portability o Developed project plans, tracked deliverables and facilitated resolution of issues at the industry level, as well as across the Stentor companies o Reported to Industry Canada progress of all Canadian industry participants o Interfaced with US industry Toll Free Committee  National Implementation Prime for 800 Plus Enhancements o Developed project plans, tracked deliverables and facilitated resolution of issues o Chaired Stentor implementation team of 15-20 core members o Coordinated activities of all major phone companies across Canada

May 1988 to August 1992 Manager - Trunk Forecasting and Forecasting Methods; Telecom Canada  Design, maintenance and delivery of national forecasting methods, documentation and training  Support and system administration of the national forecasting system  Development and publication of national trunk forecasts  Coaching, development and supervision of unionized support staff

May 1983 to May 1988 Manager - Local Facilities Administration; Bell Canada  Held various positions concerned with ensuring the adequate availability of local facilities, including telephone numbers and central office equipment  Coaching, development and supervision of unionized support staff

May 1982 to May 1983 Manager - Operator Services; Bell Canada  Responsible for daily operations of the Directory Assistance office, including force management and meeting customer service levels  Coaching, development and supervision of 20 to 30 unionized operators

EDUCATION:

Ongoing: Numerous technical and managerial courses, seminars and conferences over past 20 years 1995: Governor Generals Canadian Study Conference 1979-1982: Algonquin College, 3 year Business Administration degree with concentration in computers

AWARDS AND RECOGNITION:

Nortel Pride Award - 2001 Nortel Pride Awards (2) - 2000 Bell Recognition Award - 1999 Stentor Recognition Award - 1998 Stentor Recognition Award - 1997 Stentor Canadian Network Management Performance Award - 1992 Telecom Canada Performance Award - 1991 Telecom Canada Performance Award - 1990 Bourse d'tude du Gouvernement du Canada - 1979

Company Information

Additional Details

Legal Name: Charlebois Consulting

Number of Employees: 1

Contacts

Services

• Business Consulting

Additional Information