Charlebois Consulting

Charlebois Consulting

PROFILE

Over 19 years of progressive and diversified experience in the
Telecommunications industry. Proven success in effectively and
professionally managing projects, contracts, customer relations
and people. A true leader that fosters an environment of trust,
cooperation and teamwork. Extremely efficient and organized. A
quick learner, very adaptable to change and able to make a
positive impact in a very short time. Frequently consulted by
peers and superiors. Strong oral and written communication
skills, in both English and French. Excellent work ethics, as
well as a strong sense of integrity and loyalty.

EXPERIENCE:

June 2001 to present
Sole Proprietor Charlebois Consulting
 Offering business consulting services, including Project
Management, Business Analysis, Proposal Development and Process
Engineering. Current and past customers include:
o Leclair and Associates: Research and Proposal Development

August 2000 to June 2001
Project Manager - Wireless DSL Product Development; Nortel
 Planning and tracking of project level deliverables for the
development of wireless access solutions providing high-speed
data/internet capabilities
o Developed project plan, directing the work of 25-30 engineers
(using MS Project)
o Identified risks and issues and was responsible for resolution
management
o Chaired weekly project review meetings
 Member of the Integrated Project Team
o Defined and tracked inter-function deliverables
o Developed cross-function processes
 Member of the Initial Deployment Teams. Successfully deployed
2 alpha systems.
 Led implementation of change request processes and tools
(Clarifys ClearQuality)
 Led implementation of relationship processes with OEMs

January 2000 to July 2000
Professional Services - Senior Consultant; Nortel
 Accountable for the development, sale and deployment of Nortel
Network's Professional Services in the Operations Solutions
portfolio
o Developed responses to Request for Proposals/Quotes
o Delivered custom solutions to customers, including consulting
on processes and business practices
o Frequent interface with customers and third party companies,
as well as Nortel Networks personnel

April 1995 to December 1999
Regional Director - Carrier Relations; Bell Canada and Stentor
Resource Center Inc.
 Managed the wholesale correspondent relationship with major
carriers in Canada, the U.S., Mexico and other international
destinations
o Developed business cases on establishing relationships with
new carriers, or modifying existing ones
o Developed and negotiated agreements
o Oversaw implementation of networks, settlements and business
processes with correspondents
o Primed resolution of disputes with correspondents
o Developed approach to unwind relationship with Former Stentor
Companies
 Developed and managed annual traffic plans accounting for in
excess of $100M per year in settlement revenues to the Stentor
companies
 Dealt with Canadian and foreign regulatory bodies, including
the CRTC, FCC and COFETEL

May 1994 to April 1995
Manager - Services Development; Stentor Resource Center Inc.
 Accountable for development of the 800 Service and 900
Service Management Tool
o Determined content of release based on marketing and business
operations requirements
o Established development schedule and release delivery, based
on content and budget
o Managed systems developer to schedule, scope and budget
 Successfully implemented 2 major releases, instrumental in
supporting services worth $600M to $700M in annual revenues to
the Stentor companies

August 1992 to May 1994
Manager Implementation; Stentor Canadian Network Management
 Project Manager for Stentor and the entire Canadian
telecommunication industries implementation of 800 Number
Portability
o Developed project plans, tracked deliverables and facilitated
resolution of issues at the industry level, as well as across
the Stentor companies
o Reported to Industry Canada progress of all Canadian industry
participants
o Interfaced with US industry Toll Free Committee
 National Implementation Prime for 800 Plus Enhancements
o Developed project plans, tracked deliverables and facilitated
resolution of issues
o Chaired Stentor implementation team of 15-20 core members
o Coordinated activities of all major phone companies across
Canada

May 1988 to August 1992
Manager - Trunk Forecasting and Forecasting Methods; Telecom
Canada
 Design, maintenance and delivery of national forecasting
methods, documentation and training
 Support and system administration of the national forecasting
system
 Development and publication of national trunk forecasts
 Coaching, development and supervision of unionized support
staff

May 1983 to May 1988
Manager - Local Facilities Administration; Bell Canada
 Held various positions concerned with ensuring the adequate
availability of local facilities, including telephone numbers
and central office equipment
 Coaching, development and supervision of unionized support
staff

May 1982 to May 1983
Manager - Operator Services; Bell Canada
 Responsible for daily operations of the Directory Assistance
office, including force management and meeting customer service
levels
 Coaching, development and supervision of 20 to 30 unionized
operators



EDUCATION:

Ongoing: Numerous technical and managerial courses, seminars and
conferences over past 20 years
1995: Governor Generals Canadian Study Conference
1979-1982: Algonquin College, 3 year Business Administration
degree with concentration in computers

AWARDS AND RECOGNITION:

Nortel Pride Award - 2001
Nortel Pride Awards (2) - 2000
Bell Recognition Award - 1999
Stentor Recognition Award - 1998
Stentor Recognition Award - 1997
Stentor Canadian Network Management Performance Award - 1992
Telecom Canada Performance Award - 1991
Telecom Canada Performance Award - 1990
Bourse d'tude du Gouvernement du Canada - 1979

Company Details

Year Established: 2001

Total Sales ($CDN): $100,000 - $200,000

Number of Employees: 1

Company Information

Nicole Charlebois
Title: Owner
Telephone: (613) 834-7890
Email: Click Here

Services

Business Consulting