Centtric Marketing Systems

CA

Fully Integrated Insurance Relationship Management Solutions

Centtric Marketing Systems provides fully integrated, web-enabled insurance relationship management solutions that are built on Domino technology with a DB2 backend. Our solutions are delivered on-site or hosted by our ASP division.

Our solutions include:

Self-service insurance applications on the web Fully scripted outbound telemarketing applications for multiple contact centres, with remote verification and recording Inbound contact centre sales and customer service Automated application assessment Instant issue of policies/certificates to qualified applicants Workflow of cases to underwriting and paramedical services Integration with payment processing Workflow from payment processing to fulfillment Automated up sell and cross-sell Automated selling processes to mine customer databases Workflow of all communications to fulfillment Document version control and management

Centtric also provides the fulfillment of complex, customized policies, certificates and other insurance communications pieces using our powerful print on demand and fulfillment systems.

We service the challenging needs of a diverse cross-section of large and not-so-large businesses in a wide variety of industries. Many of our clients are in the top 5 in their respective industries.

Banking Insurance Building materials Technology Photography & imaging Automotive Pharmaceutical Telecommunications Energy services Cataloguing Retail Publishing Tourism Chemicals Industrial gases

Welcome Packages with Personalized Booklets

The Situation

You are launching a new service to consumers and you are competing against the best-known name in the business - literally a household name. Your service is better, your price is better, and you offer more features - lots more features. But those features are your problem! Customers can pick and choose the features they want. You need to provide easy instructions on using those features, in a convenient and accessible format.

And there are over 13, 000 possible combinations of features! What to do?

The Challenges

You could pre-print instruction booklets, listing every feature. But in your business, things change fast. Any small change, and thousands of booklets are obsolete! That's costly & wasteful. You need to minimize distribution costs, so ring binders or folios are out - they would be too bulky & expensive to mail.

You could print leaflets, one for each feature, but it would not look good, and your customer could easily lose them. Impressions count, and you want your material to be a 'keeper'.

The Solution

The solution? Customized booklets by Centtric. Each booklet is customized to the customer... that makes it a keeper... and we print only the selected features - that makes it simple to use. But what about cost?

The Result

The costs ended up being less - substantially less - than the cost of pre-printing user guides... Obsolescense is no longer a problem, and the customer receives a package with greater intrinsic value, because it's both personalized and customized!

So you gain both flexibility - you can change or add features at any time - and a cost effective solution.

518210, 454110, 541860