BCE Elix

BCE Elix

Elix is one of the worlds leading providers of multimedia
contact center and business solutions. Our products and services
help organizations understand and manage customer interactions
more efficiently as well as increase agent productivity,
resulting in both enhanced profitability and customer loyalty.

Elixs suite of award-winning products enables organizations to
manage customer interactions by offering their clients a wide
selection of self-service and agent-assisted touchpoints, as
well as customer experience monitoring. Our touchpoint solutions
feature state-of-the-art Computer-Telephony Integration (CTI),
Interactive Voice Response (IVR), Text-to-Speech (TTS),
Internet, Automatic Speech Recognition (ASR), VoiceXML, CCXML,
Wireless Communications, and fax processing.

The Elix team strives to excel in delivering the most
comprehensive software tools that ease implementation and
management of automated customer interaction applications. Using
leading-edge technologies, professional services, and partners
worldwide, we empower organizations to maximize customer
lifetime value.

Elixs impressive suite of award-winning products is the answer
to customers' evolving interaction needs:
-Elix IVS for Windows 2000: One of the most powerful IVR
solution on the market today
-Elix Maestro: A highly scalable communications platform
-Elix Presto: The fastest, most cost effective plug-in reporting
tool for Genesys environments
-Elix Impresario: A feature-rich CTI toolkit designed to empower
contact centers deliver the best level of customer service
possible.

Elixs commitment to excellence also includes first-class
consulting and integration services, training and award-winning
suite of products. A leading Genesys deployment specialist since
1995, Elix offers Genesys expertise, integration tools and
Genesys-certified training that empower contact center managers
with turnkey solutions.

Elix is headquartered in Montreal, Canada, with worldwide
presence via an extensive network of VARs and solutions
installed in over 46 countries. Today, Elix counts among its
customers such prestigious names as ABN-AMRO, Air Canada, Bell
Canada, Clarica, CP Rail, Desjardins Bank, Duke Energy,
Ericsson, France Telecom, Gallup, Microcell, NCR, Nortel
Networks, Ontario Lottery Corporation, Revenue Canada, SingTel,
Teleglobe, TeleTech, Telus, Unisys, Verizon, Visa, and Wal-Mart.
Investors like Intel Communications Funds, Fondaction (CSN), and
GTI Capital all support Elixs business objectives.

Elix combines 14 years of experience in the field of customer
interaction automation. Elix was created in May 2000, following
the merger of PRIMA and MediaSoft Telecom Inc., two equally
prominent leaders in contact center solutions and interactive
communication software. Merged as a new entity, the momentum of
unprecedented growth set by these two recognized industry
leaders continues today under the new Elix banner and a new
corporate mission.

Company Details

Year Established: 1988

Total Sales ($CDN): $10,000,000 - $25,000,000

Number of Employees: 75

Company Information

David Branch
Title: Director
Area of Responsibility: Export Sales & Marketing
Telephone: (514) 768-1000
Fax: (514) 768-7680
Email: Click Here

Lise Usereau
Title: Admin/Exec Assistant
Area of Responsibility: Administrative Services
Telephone: (514) 768-1000
Fax: (514) 768-7680
Email: Click Here

Mariane L'cuyer
Title: Consultant
Telephone: (514) 768-1000
Fax: (514) 768-7680
Email: Click Here

Ghislaine Morisset
Title: Secretary
Telephone: (514) 768-1000
Fax: (514) 768-7680
Email: Click Here

Florence Touliatos
Title: Secrtaire Rceptionniste
Telephone: (514) 768-1000
Fax: (514) 768-7680
Email: Click Here

Yves Sabourin
Title: Director
Area of Responsibility: Domestic Sales & Marketing, Export Sales & Marketing
Telephone: (514) 768-1000
Fax: (514) 768-7680
Email: Click Here

Genevive Blanger
Title: Spcialiste Marketing & Communications
Telephone: (514) 768-1000
Fax: (514) 768-7680
Email: Click Here

Products

Elix Maestro

Elix Impresario
Elix Impresario is a feature-rich, out-of-the-box CTI toolkit for contact center agent desktops that synchronizes screen-pops with other desktop services. It delivers superior customer service by providing agents with key information for a rapid response to all queries. Elix Impresario facilitates and accelerates Genesys CTI solution integration and delivers an immediate return on investment. This user-friendly, agent-assisted touchpoint product provides off-the-shelf applications such as a soft- phone, real-time statistics, and alert message displays. It manages inbound/outbound calls, e-mail, chat, co-browse and callback, provides centralized management of statistics, messages, and agent groups, and works with any switch type.

Elix Presto
Integrated into a global contact center solution, Elix Presto acts as a reporting tool for Genesys environments. Specifically designed to save time and money, Elix Presto is a selective cradle-to-grave data collection engine that enables contact center managers to quickly and easily generate skills-based and custom reports on standard Genesys statistics. The tool provides immediate access to the data needed to effectively manage a contact center, while enabling lower operating costs through enhanced agent productivity, minimal training requirements, and reduced system and storage requirements. The tool offers high availability and hot standby, and supports multiple database engines.

Elix Ivs
Elix IVS for Windows 2000, one of the most powerful IVR solutions on the market today, is a feature-rich development platform designed to build, run, and manage an interactive voice services infrastructure. This development platform helps provide single or multiple services and applications, including IVR systems and other computer-telephony applications. Resource optimization and cost reduction are crucial concerns for customers. IVS for Windows 2000 is the ideal development platform to build customized IVR solutions quickly and easily. From the simplest of systems to the most complex, the platform enables delivery of custom solutions that answer all CTI needs.

Elix Ivr-in-front
Elixs IVR-in-front solution handles the call before it is distributed to the PBX, thus avoiding routing predictions and costly telecom intelligent network services by using static incoming call distribution across diverse farms of IVR ports. This unique implementation provides an opportunity to prescreen numbers before giving any audible feedback. Under certain conditions, calls may be intentionally deflected with a busy signal. This Elix feature improves customer service by maintaining a reasonable expected wait time for answered calls and preserving a target service level for higher-tier customers. Calls are qualified within the IVR to establish the required agent skills and caller priority.

Services

Integration Service Over the years, Elix has worked with a wide range of customers, such as insurance firms, financial institutions, government agencies, telecommunication companies and call center outsourcers. Regardless of the industry, Elix has embraced and successfully implemented many technological innovations for numerous clients. In the past, many companies have used IVR platforms as a telephony-entry gateway to their contact center. In addition, speech-enabled services are today becoming an increasingly necessary component as a result of the booming wireless industry. Elix partners with leading developers of ASR and text- to-speech technologies to provide innovative voice solutions to clients. Typical integration services include: -Project management -Systems and architecture design -Deployment strategy planning -Integration with multi-platforms (PBX, Network) -ASR (advanced speech recognition) with Nuance and SpeechWorks -IVR integration -Complete CTI integration A strong team of professionals who are extremely knowledgeable about all aspects of contact center operations and the latest technologies available to support them backs our services.

Elix Academy Elix Academy is at your service to offer training to better understand and benefit from Elixs and Genesys technologies. Elix Academy offers a wide range of training solutions and services that can be adapted to your particular environment, technology and needs. Our training is designed to ensure that professionals are proficient from day one in touchpoints technologies such as Elixs IVS, Maestro, Impresario, Presto or Genesys solutions.